Patient Service Representative
Under the direction of the Patient Services Manager, the Patient Services Representative shall receive patients and process necessary paperwork for their visits.
Essential Duties and Responsibilities:
- Greet all patients in a professional and friendly manner.
- Provide and explain necessary paperwork to the patients for processing scheduled appointment or walk-in appointment.
- Utilize provided computer and software to input information and record all visits.
- Screen each patient prior to examination by provider. This includes review of patient information contained in their chart to ensure that data is current and correct.
- Inform patients of different programs we have to offset charges, explaining the qualifications and requirements, i.e. Office of Family Planning, Medi-Cal, CHDP, PPP, HWLA, and Sliding Fee.
- Perform income verification.
- Perform status verification when appropriate.
- Review information collected from the patient and explain the fee schedules and methods of payment, and collect payment when required.
- Assists eligible patients to establish and maintain HWLA enrollment, i.e. following up on all pending, denied, disenrolled patients.
- Provides telephone and in-person assistance to complete related applications. Advises patients of the documentation required to complete applications, and answers questions and issues regarding the enrollment process.
- Prepares all related reports and maintains files, data bases and other program records.
- Serves as a liaison/super-user to HWLA
- Monitor changes and modifications to the HWLA program
- Ensure all HWLA applications are complete and submitted
- Provide training and updates to team members
- Make recommendations to improve enrollment processes
- Facilitate completion of special projects related to HWLA
- Provide coverage for front desk, telephone reception and/or appointment desk.
- Keep abreast of all payment options and special programs available to cover the cost of services rendered. Attend training when required.
- Provide financial responsibility information to callers as need arises.
- Assist the billing department when needed
- Attend outside meetings
- Other duties as assigned