Patient Service Specialist
Summary
Handles patient billing inquiries, processes payments, and resolves account issues in a healthcare setting using hospital billing systems.
We are searching for a Patient Services Specialist -- someone who works well in a fast-paced setting. In this position, you will manage and respond to all customer inquiries regarding patient accounts and ensure appropriate issue resolution. To manage the Hospital's self-pay accounts receivables to ensure continuity of cash flow and the collection of every collectible dollar with efficient account resolution.
Think you’ve got what it takes
Job Duties & Responsibilities
• Answers telephone calls, assess needs and determines appropriate actions for account resolution
• Accepts payment arrangements through telephone calls and in-person with guarantors or patients
• Processes credit card payments promptly and accurately
• Updates, maintains, and documents patient account information accurately in the appropriate hospital’s accounting/billing systems
• Actively participates in special assignments, programs, or improvement initiatives with successful outcomes
• Initiates contact with guarantors or third-party payors when necessary to collect on outstanding guarantor receivables
• Analyzes and determines accounts to transfer to External Agency for additional collections follow up
Skills & Requirements
• High School Diploma or equivalent
• 2 years customer service, business experience, preferably in a healthcare environment