Patient Services Advisor
Summary
Answer patient calls, book/cancel appointments, and provide front-desk support for a UK dental network using Microsoft Office.
Your future, as a Patient Services Advisor at mydentist
You’ll be joining our Patient Services team within our office called Support Centre, which is in Greater Manchester (M26 1GG).
The role is permanent and part time, we have three roles available, please see bottom of role for working pattern options:
Supportive and experienced team
You will benefit from free onsite parking and Kearsley train station is just a short walk away
With an onsite mini market shop and casual seating space inside and outside (for the sunnier days)
Your future, with us
Working at mydentist means you’ll be part of the UK’s leading dental network. Here, you’ll be trusted to do your best work, balancing your career around your life. We’re ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team everyone is free to be themselves, where respect is a given and we’re always there for one another.
Your future, your benefits
Competitive salary
Holidays rising to 27 days per year with service (plus bank holidays)
Annual Support Centre bonus scheme
Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions
Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access making it possible to save hundreds of pounds a year
Recognition schemes including Support Centre Heroes and service awards
Your future, your role
As a Patient Services Advisor, you'll be:
The first line of contact for practices and answering calls received by patients within the designated KPI’s
Ensuring that all appointments are booked/amended/cancelled accurately and efficiently in line with company procedures
Building effective and successful working relationships with the practice teams to ensure that practice and patient problems are resolved quickly
Providing assistance and advice to patients within the designated scope of training provided
Providing help, support and excellent customer service to patients
You will:
Have great customer service experience
Strong written and verbal communication skills
Time management skills
Be a confident IT user with experience working with Microsoft Office
Be hard-working with a professional and proactive attitude.
Working pattern options:
Position 1 – 16 Hours
Monday 8am – 12pm
Tuesday 8am – 12pm
Wednesday – Day Off
Thursday – 1pm – 5pm
Friday – 1pm – 5pm
Position 2 – 18 Hours
Monday – Day Off
Tuesday – 8am – 1pm
Wednesday – 8am – 12pm
Thursday 1pm – 5pm
Friday 8am – 1pm
Position 3 – 18 Hours
Monday – 1pm – 5pm
Tuesday 1pm – 5pm
Wednesday 12pm – 5pm
Thursday - Day Off
Friday 12pm – 5pm
Enjoy being part of a team that’s passionate about supporting our practices and ultimately heling the nation smile.
Your future starts here
Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with the support of a caring and inclusive team who support one another.
Click to apply now!