Patient Services Manager
Posted Updated 1
view
POSITION SUMMARY: The Patient Services Manager supervises the Patient Services staff within the surgical department of the practice. This position requires a strong leader with the ability to lead, develop, and motivate staff to ensure optimal efficiency and deliver the highest quality of patient care.
LOCATION: Lind Eyecare, Kearney, Nebraska
WHAT WE OFFER:
- Competitive wage based on experience
- Paid Time Off
- Holiday Pay + 2 Floating Holidays
- Medical, Dental, & Vision
- 401(k)
- Opportunity for growth through company-sponsored certification program
ESSENTIAL RESPONSIBILITIES:
- Develop and guide staff to ensure consistency in performance and improve efficiencies.
- Coordinate patient scheduling and monitor patient flow throughout the office, ensuring timely patient services.
- Verify accuracy of data entry of patient insurance, charge entry, and payment balances on a daily and monthly basis.
- Maintain inventory of all medications and supplies to ensure each examination room, the optical lab, and the office is well stocked accordingly.
- Evaluate staff performance and provide additional training as necessary.
- Assist staff in their essential responsibilities, as necessary.
- Provide a safe, clean, organized and inviting environment for both patients and staff.
EDUCATION AND/OR EXPERIENCE:
- High school graduate, or equivalent is required.
- Previous experience in ophthalmology is preferred.
- Previous experience in management and/or supervision is preferred.
- Previous experience in medical coding/billing is preferred.
COMPETENCIES:
- Excellent interpersonal, written and verbal communication skills
- Decisive leadership with above average judgment
- Detail oriented, self-starter, with strong organizational skills
- Able to effectively sustain multiple, simultaneous tasks
- Ability to lead, motivate, and promote a team environment
- Ability to build and maintain good rapport with the doctors, staff and patients, and handle situations with confidence, tact and resourcefulness
- Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment
PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):
- Physical Demands:
- Work requiring sustained periods of both sitting at a computer workstation and standing/walking
- Regular use of hands and fingers for keyboarding and other standard office equipment
- Ability to communicate effectively through verbal and written means
- Ability to hear and understand spoken information in-person and via electronic means
- Visual acuity to ensure the accuracy of work performed on screens and in documents
- Ability to maintain focus and attention to detail for extended periods
- Work Environment: This position is based in a professional medical office setting that consists of a climate-controlled indoor environment with standard office noise levels that utilizes computers, phones, and related technology.
- Reasonable accommodations may be provided to qualified individuals with disabilities to enable performance of essential job functions, in accordance with applicable laws.