Patient Services Manager-Referral Management and Analytics
Posted
Elevate Patient Financial Solutions Patient Services Manager-Referral Management and Analytics
Elevate Patient Financial Solutions has an exciting career opportunity available as a Patient Services Manager in our Referral Management and Analytics Department. This position will be remote based. The Full Time schedule for this role will be 8 AM-5 PM, Monday-Friday with flexibility as needed.
Job Summary
The Patient Services Manager is responsible for handling escalated calls and complaints. Reviews and audits calls and provides coaching and feedback to Supervisors. This employee works with the Client Services team as well as A/R to help resolve escalated issues, identify problems, and offer potential solutions. The Patient Services Manager works with PSRs and Supervisors on performance goals and disciplinary issues and manages the Patient Services Specialist Team.
Essential Duties and Responsibilities
- Handles escalated issues from Supervisors and Client Services Team.
- Coaches and provides feedback to supervisors as necessary on calls that have been escalated.
- Assists in monitoring call center statistics, setting goals regarding those statistics, and helping supervisors and PSRs reach those goals.
- Works with supervisors to address performance issues with PSRs.
- Assists Patient Services Director as a resource and additional contact person for Patient Services Supervisors.
- Works with upline leadership to address performance issues with Supervisors.
- Manages team which includes monitoring performance and workflow.
- Keeps upline and downline leadership informed and up to date on concerns and updates from Client Services and A/R.
- Monitors and follows up on escalated accounts.
- Recognizes opportunities to improve in both internal processes and customer service.
- Documents all work performed in an accurate and concise manner according to company best practices.
- Handles all calls with efficiency and accuracy as well as providing exceptional customer service.
- Assists in maintaining a positive team environment by providing positive feedback and assisting other Supervisors and PSRs when needed.
- Other duties as assigned.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.
- Demonstrated success in a prior patient services leadership role
- Leadership and Patience
- Ability to teach and give constructive criticism
- Professional, accurate, clear, and concise written and verbal communication
- Detailed and thorough
- Positive and encouraging attitude
Benefits:
ElevatePFS believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.
- Medical, Dental & Vision Insurance
- 401K (100% match for the first 3% & 50% match for the next 2%)
- 15 days of PTO
- 7 paid Holidays
- 2 Floating holidays
- 1 Elevate Day (floating holiday)
- Pet Insurance
- Employee referral bonus program
- Teamwork: We believe in teamwork and having fun together
- Career Growth: Gain great experience to promote to higher roles
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.
The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
ElevatePFS is an Equal Opportunity Employer
The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
ElevatePFS is an Equal Opportunity Employer