Patient Services Rep / Front Desk Receptionist

Job Description:

Coastal Women's Healthcare is looking for a friendly, organized, and patient-focused Front Desk Receptionist to join our team. As one of the first faces our patients see, you'll play an important role in creating a welcoming and positive experience from the moment they walk through our doors. If you enjoy helping people, staying organized, and being part of a team that makes a difference in women's healthcare, we'd love to hear from you.

What You'll Do:

• Greet patients and visitors promptly and professionally, offering assistance in a courteous and respectful manner.
• Provide necessary forms, instructions, and directions to patients and visitors.
• Accurately check in patients through our Electronic Medical Records (EMR) system, confirming personal and insurance information.
• Update and maintain patient data, including insurance details, and ensure HIPAA compliance.
• Scan insurance cards and consent forms, ensuring all necessary documentation is complete.
• Direct patients to appropriate waiting areas and assist with any inquiries.
• Collect co-pays, balances due, and procedure payments, ensuring accurate payment processing.
• Post payments as needed, keeping records up to date.
• Communicate with nursing staff regarding patient wait times or delays, ensuring smooth coordination.
• Maintain a clean, organized waiting area to create a welcoming environment for patients.
• Assist with the care and maintenance of office equipment and supplies to ensure efficient daily operations.

What We're Looking For:

• Previous experience in a medical office, front desk, or patient services role preferred.
• Strong communication skills and a friendly, professional attitude both with patients and staff.
• Ability to multitask, handle sensitive information with care, and maintain a high level of organization.
• Ability to work collaboratively as part of a dedicated team while maintaining a professional attitude and positive, respectful approach.
• Proficiency with EMR systems and basic office software is a plus.

Why Work at Coastal Women's Healthcare?

Do work that matters. Be part of a team that cares.

Join an independent women's healthcare practice in Scarborough, Maine, where every role, from the front desk to the lab, shapes how our patients feel cared for.