Patient Services Representative
Patient Services Representative
Job Details
Description
Full time: Cooper Clinic. The Patient Services Representative plays an essential role in our patient experience. The Patient Services Representative greets our patients and initiates the check-in process to ensure the patients receive the correct clinical procedures during their visit.
Patient Services Representative Schedule: M-F, 6:30 a.m. - 3:00 p.m. with a 30 minute lunch. Occasional overtime as needed for patient care.
About Cooper Aerobics
Cooper Aerobics has been helping improve the quality and quantity of millions of lives through prevention since 1970. We inspire individuals to make good health a habit to live longer, healthier and more productive lives through our products and services.
- Cooper Clinic’s comprehensive physical exam gives patients an in-depth picture of their health and an action plan to improve it.
- Cooper Fitness Center is the fitness center of choice for members that belong to a healthy-living community, not just a gym.
- Cooper Spa helps bring life back in balance through relaxation and renewal services.
- Cooper Hotel & Conference Center provides guests easy access to all that Cooper Aerobics has to offer.
- Cooper Complete is a pure, potent vitamin and supplement line scientifically proven to improve well-being.
- Cooper Wellness Strategies takes the Cooper philosophies for individuals and transforms them to improve the physical and fiscal health of a company and its workforce.
Get Cooperized™
Patient Services Representative Essential Duties and Responsibilities
- Proactively keep patients informed throughout the day.
- Consistently provide superior internal and external customer service.
- Answer telephone in a timely and polite manner.
- Communicate with customers in a courteous, professional and cooperative manner.
- Obtain current patient information from established and new patients.
- Accurately enter/update patient information in practice management system.
- Assist patients with completion of paperwork when necessary.
- Maintain proper personnel conduct and confidentiality of patient, staff and physician information.
- Maintain schedule balance to facilitate optimal patient flow.