Patient Services Representative - Full-time - front desk

Job Description

Shift: Full-Time-Monday/Tuesday/Thursday/Friday 10:30am-9pm
Location: Voorhees
The Patient Service Representative is a key position in our imaging centers that greets patients and registers them for their procedures at the front desk. The role performs all clerical duties necessary to register and process patients so imaging studies can be performed and billed correctly.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Register patients by collecting/verifying patient demographic information, insurance data and referring physician information as well as meaningful use
Achieve accurate and complete data entry of each patient
Check insurance eligibility
Calculate deductibles and coinsurances
Collect and post co-pays, coinsurances and balances
Daily data entry/computer work
Keep accurate journal sheets of all payments posted
Schedule appointments. Explain studies, procedures and preps to patients
Answer the telephone, fax reports, request and release images
Contact referring physician offices as needed
Maintain confidentiality and comply with all HIPAA and Corporate Compliance regulations
Print and/or scan documents into patient accounts
Keep the work area stocked, orderly and clean
Release images to patients when necessary
Communicate information to radiologists, technologists, patients and referring physician office
Regular attendance
Punctuality and regular attendance
All other duties as assigned

QUALIFICATIONS

Experience in an administrative healthcare position preferred
Good computer skills, proficient keyboarding and data entry skills
Working knowledge of insurance and billing functions a plus
Knowledge of medical terminology and anatomy a plus
Excellent communication skills
High school diploma or equivalent
Detail oriented and ability to multitask in a busy work environment
Knowledge of office equipment (i.e. copy machine, scanner, fax machine, multiline telephone)
Ability to communicate verbally and in writing with patients, their family members and coworkers

Physical Demands of the Position – The position requires sitting for 75% of scheduled shift along with standing, walking, reaching and lifting. Use of a computer keyboard, computer mouse and telephone is required for 80-90% of scheduled shift.Working Conditions – The position is in an indoor office setting in close proximity to coworkers. There is daily interaction with patients, patients’ family members, coworkers and vendors.