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homera-health

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Patient Services Representative

Open 34d

This is a fully remote role.

About Homera Health

Homera Health has built some of today’s largest and fastest-growing D2C telemedicine brands. As we expand existing and new market operations, we’re hiring world-class talent across product design, front-end and back-end engineering, digital marketing, and operations to join us in building the next generation of virtual healthcare experiences.


About the role:

We are looking for a Patient Services Representative who is empathetic, detail-oriented, process-driven, and comfortable working in a fast-paced, highly regulated healthcare support environment. This role sits at the center of the patient experience and requires strong written communication, ownership, and accountability across multiple workflows and tools.

Responsibilities:

  • Serve as a facilitator between the patient and the company, ensuring a seamless experience.

  • Answering questions about the company, offering accurate information about our products and services

  • Delivering information about the product.

  • Ensuring patient satisfaction and maintaining professional patient support.

  • Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible.

  • Keep records of patient interactions, process patient accounts, and file documents.

  • Take the extra mile to engage with patients.

  • Stay updated with products, policies, and services to provide informed support.

Requirements:

  • 1-3+ years of experience in customer support, patient support, or a related service-driven role

  • Experience supporting customers or patients via written channels such as chat, email, or ticketing systems

  • Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments is required

  • Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments

Nice to have:

  • Experience working in telemedicine or related medical contexts.

  • Experience supporting customers through the Intercom platform.

What’s in it for you?

As a full-time member of our team, you’ll enjoy:

  • Flexible working hours

  • Work wherever you choose.

  • Fun and casual work environment.

  • We are a diverse, global team!

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What this application asks

ashby

Full Name, Email, Resume, Location

  • Phone Number
  • LinkedIn Profile
  • Are you available to work in EST or PST?
  • Please give a brief overview of your customer support or patient support experience, including the types of customers or patients you've supported. written answer
  • Do you have experience working in healthcare or another HIPAA-regulated environment (such as telehealth, pharmacy, insurance, or a medical office)? If yes, please briefly describe your experience. If not, have you worked in another role that required handling sensitive or confidential information? written answer
  • Expected Monthly Salary (USD)
  • Notice Period / When can you start?
  • Have you worked remotely before? If yes, for how long and in what setting? written answer
  • What makes you a strong candidate for this role? written answer
  • Where did you find out about us? written answer