Patient Services Representative - Pain and Rehab Medicine

Join the team that sets the standard. BayCare hires talented professionals who believe in superior patient-focused care. Here you’ll experience the resources of a large organization, with the benefits of a smaller, close-knit team. Join BayCare where we are redefining care as a true partnership through specialized care that helps individuals live healthier, fuller lives.

BayCare Clinic Pain and Rehab Medicine is looking for a full-time Patient Services Representative to join our team in Green Bay. We’re looking for a compassionate, authentic candidate who is ready to create personalized and meaningful experiences for every patient. The hours for this role are Monday-Thursday between 6:00am - 4:00pm and Friday 6:00am - 3:30pm. This does have hybrid flexibility once training is complete. No Nights! No Holidays!

About BayCare:

Based in Green Bay, BayCare is the largest physician-owned specialty-care clinic in Northeast Wisconsin. We offer expertise in more than 20 specialties with more than 250 physicians and providers. BayCare is a joint partner in Aurora BayCare Medical Center, a 167-bed, full-service hospital.

BayCare offers part-time and full-time employees a comprehensive benefits package including health, dental, disability and life insurance, as well as flexible spending options. We also offer a 401k retirement plan with a company match, generous PTO, and paid holidays.

The Practice:

BayCare Clinic Pain & Rehab Medicine is a high-volume practice, providing diagnosis and treatment for many pain and functional problems, ranging from musculoskeletal and neurological disorders to back pain and arthritis. We offer a wide range of treatments, including minimally invasive procedures, ultrasound guided injections, medication management, acupuncture, and other conservative non-surgical approaches.

The Team:

Each member of our team plays an enormous role in giving our patients the kind of personalized experiences and superior care that help them live stronger healthier lives. We believe in the power of a positive, collaborative culture, and we strive to provide a supportive and energizing work environment.

Every member of our team has a voice and is trusted to have ownership over their work. To encourage this, we provide regular opportunities for professional development, we seek feedback and ideas and invite participation on a variety of projects.

The Job:

• Greets and checks in patients.
• Assists patients in filling out patient forms.
• Answers phones, takes messages, routes calls when necessary.
• Develops patient charts.
• Enters pertinent information into patient charts.
• Schedules patient appointments.
• Collects co-payments from patients.
• Performs general office duties.
• Respects and maintains confidentiality.
• Works in a safe, compliant and ethical manner at all times.

The Requirements:

• A minimum of a high school education or equivalent.
• Post high school coursework in Medical Terminology and/or Office Assistant is appropriate.
• Must have a working knowledge of medical terms and health insurance.
• Must possess strong desktop computer skills.
• Experience with EPIC is preferred.
• Prior experience in a medical setting is preferred.