Medical Receptionist

The Medical Receptionist is responsible for ensuring patients are received in a friendly manner as well as managing administrative tasks such as scheduling appointments, entering demographics, verifying insurance coverage, and collecting patient copays and balances due. The Medical Receptionist team rotates between the Front Desk and Call Center.

This is a full-time on-site position.

Key responsibilities include, but are not limited to the following:

• Check in patients for appointments. Validate demographic and insurance data within the system to ensure current, complete, and accurate patient records at each visit.
• Complete Daily Appointment Spreadsheet prior to patient visits with correct insurance coverage, copay required for services rendered, and any patient balance. Update EMR when corrections are required.
• Obtain signed consents on all required documents.
• Collect copayments and patient balances in person and via phone.
• Schedule/reschedule appointments appropriately with detailed description and demographics.
• Promptly and professionally answer phone calls and direct calls to appropriate staff.
• Create payment plans in Waystar for patient balances as necessary.
• Reconcile payments collected at the end of each day.
• Answer incoming calls in a polite and professional manner.
• Complete medical records requests in an accurate and timely manner.
• Timely respond to voicemails with same-day callback.
• Timely and accurate completion of all Epic EMR work queues and in-basket tasks.
• Answer questions regarding patient statements and account balances.
• Perform other administrative tasks relating to patient care and office workflow.
• Cross train with Referral Coordinators.
• Perform other duties as assigned.

Applications submitted without a resume will be automatically rejected.