Patient Services Representative
Overview
Pay: $18/hour
Schedule: Monday - Thursday 7:40am - 5:00pm and Friday 8:00am - 1:00pm
Location: Fishers, IN
Dr. J Pediatric Dentistry is seeking a motivated Patient Services Representative to join our close-knit team in providing top-notch dental care to our patients.
As a Patient Services Representative, you will be our patients' first point of contact, providing exceptional customer service and ensuring a smooth and efficient experience from check-in to check-out. We are searching for a passionate and customer-oriented individual who thrives in a fast-paced environment and loves creating smiles.
Responsibilities
- Provide welcoming, prompt, and respectful customer service patients and families upon arrival and dismissal.
- Serve as a liaison between patients and support staff by preparing patient charts before check-in and keeping the office and all records, reports, and other correspondence organized
- Filing and scanning medical documents and office forms as directed
- Verifying all patient demographic, health, pharmacy, and insurance information
- Schedule and confirm patient appointments
- Cleaning the front office work area and other maintenance assignments as directed
- Motivated and willing to learn on the job
- Experience working in the front desk area of a medical/dental practice preferred
- Strong customer service skills; ability to communicate well
- Demonstrated desire to work with children in a pediatric setting
- Experience scheduling appointments, verifying insurance, collecting co-pays, and answering multiple phone lines
Qualifications
- Motivated and willing to learn on the job
- Front desk experience in a fast-paced environment
- Experience working in the front desk area of a medical/dental practice preferred
- Strong customer service skills; ability to communicate well
- Demonstrated desire to work with children in a pediatric setting
- Experience scheduling appointments, verifying insurance, collecting co-pays, and answering multiple phone lines