Patient Support Representative
JOB SUMMARY:
Patient Support Representative/ “Front Desk” works in the office as a general point of contact for all clients, providers, and third parties contacts.
Background Check and Drug Screen Required.
KEY RESPONSIBILITIES:
- Answering screening prioritizing and delegating large amounts of telephone inquiries in a friendly professional manner including de-escalation skills for clients with behavioral health needs.
- Returning client, provider and third party calls in a timely manner.
- Referring client inquiries of a clinical nature to the appropriate clinical staff for triage.
- Scheduling appointments.
- Provide a welcoming first impression of the organization.
- Client check in and complete full registration process.
- Experience with verifying client insurance is preferred but not required.
- Collecting payments.
- Verifying insurance information.