Patient Support Representative

JOB SUMMARY:

Patient Support Representative/ “Front Desk” works in the Behavioral Health office as a general point of contact for all clients, providers, and third parties contacts.

KEY RESPONSIBILITIES:

• Answering screening prioritizing and delegating large amounts of telephone inquiries in a friendly professional manner including de-escalation skills for clients with behavioral health needs.
• Returning client, provider and third party calls in a timely manner
• Referring client inquiries of a clinical nature to the appropriate clinical staff for triage
• Scheduling appointments in accordance with AMH Behavioral Health Program guidance.
• Provide a welcoming first impression of the organization
• Client check in and complete full registration process
• Experience with verifying client insurance is preferred but not required.