Patient Support Specialist
Description
Please Note: This position will be primarily assigned to the organization's mobile coachPOSITION SUMMARY
Performs customer service functions in the clinical office setting.
Essential Functions:
- Responsible for all incoming calls.
- Scheduling of medical and dental appointments.
- Follow up on No-Show appointments.
- Working of the Dental Recall List.
- Inform patients of past due balance at point of contact.
- Route non-clinical calls to appropriate staff and when needed take messages and forward to staff via Microsoft Outlook.
- Retrieve appointments and messages from Patient Portal on a daily basis.
- Complete Patient Registration for medical and dental patients.
- Insurance Verification
- Collection of copays, deductible, and fees.
- Preparations for next day’s schedule
- Other reasonable duties as assigned
Requirements
SKILLS & ABILITIES
Education: High School Diploma or GED Certificate required
Computer Skills: Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
Other Requirements:
- Ability to communicate in English, both verbally and in writing.
- Ability to communicate in different languages desired.
- Excellent customer service skills
- Ability to type 40 wpm desired