Patient Transportation Driver

Position Summary

Under the direction of the Office Manager, the Patient Transportation Driver is responsible for providing safe, reliable, and timely transportation for Family Healthcare of Hagerstown patients to and from medical, dental, and behavioral health appointments. This position helps improve access to healthcare services by assisting patients with transportation needs while maintaining a professional, courteous, and patient-centered approach. The Patient Transportation Driver is also responsible for vehicle safety, maintenance monitoring, scheduling support, and limited administrative assistance as needed. Supports and follows the vision, mission, goals, and objectives of Family Healthcare of Hagerstown.

Responsibilities and Duties

• Safely transport patients to and from Family Healthcare of Hagerstown appointments in accordance with all Maryland motor vehicle laws and organizational policies.
• Assist patients with entering and exiting the vehicle as appropriate while ensuring patient dignity, comfort, and safety.
• Plan and adjust transportation schedules to accommodate patient needs, traffic conditions, weather, and other unforeseen circumstances.
• Determine safe and efficient travel routes while considering individual patient requirements.
• Contact patients to confirm transportation arrangements, appointment times, and pick-up schedules.
• Maintain daily transportation logs, patient transportation reports, mileage records, and other required documentation.
• Conduct and document pre-trip and post-trip vehicle inspections.
• Maintain vehicle cleanliness and ensure vehicles remain safe and presentable at all times.
• Monitor vehicle maintenance needs and report necessary repairs, maintenance concerns, and operational issues promptly.
• Demonstrate professionalism, respect, and courtesy when interacting with patients, families, providers, staff members, volunteers, and community partners.
• Maintain confidentiality of patient and organizational information.
• Assist with basic clerical functions, including answering telephones, taking messages, copying, faxing, scanning, and data entry.
• Provide scheduling support, patient registration assistance, insurance verification support, and other administrative duties as assigned.
• Assist with training and cross-training of clerical staff and volunteers as directed.
• Perform job responsibilities in accordance with safety standards and organizational policies.
• Support quality service delivery and patient satisfaction initiatives.
• Perform other duties as assigned.

Benefits

Generous benefits package including accrued paid time off, seven (7) paid holidays, and one Anniversary Award after the first year of employment. Eligible employees may elect health, vision, and dental coverage (employee only, employee and child, employee and spouse, parent and child, or family plans). Additional benefits include company-paid Life and AD&D insurance, Long-Term Disability coverage, Employee Assistance Program (EAP), and a 403(b) retirement plan with company match. Voluntary benefits include cancer, hospital indemnity, accident coverage, and more.