Patrol Supervisor

Compensation and Benefits

Compensation: Salary, adjusted based on experience.

Benefits: Full-time, year-round, benefited position including:

• Optional company-subsidized medical, dental and vision coverage; flexible spending and health savings accounts; and employer-paid short- and long-term disability offerings
• 401(k) retirement plan with company match up to 5%
• Paid parental leave
• Paid time off, holiday and sick pay
• Free season pass for employee/dependents
• Privileges at several other resorts
• Discount programs, including food and beverage, retail/rental, and friends and family tickets

Job Summary:

The Ski Patrol Supervisor supports the day-to-day operations of the Ski & Bike Patrol Department, including on-hill risk management, trail evaluation, rescue and first aid response, trail maintenance, and the scheduling, supervision, and coordination of patrol assignments. The Supervisor provides frontline leadership to patrol staff, helps maintain safe and consistent operations across winter and summer activities. Performs the regular duties of a rescue worker as needed. The Ski Patrol Supervisor works closely with the Patrol Manager and other resort departments to coordinate daily priorities, support staff development, and deliver a safe and positive guest experience.

Summary of Key Responsibilities:

Responsibilities and essential job functions include, but are not limited to, the following:

• Help plan, implement, monitor, and evaluate assigned services and day-to-day patrol operations.
• Provide direct supervision of up to 35 staff daily in the winter and 10 during the winter. Confer regularly with staff to plan and coordinate activities, assign and check work, and resolve operational problems.
• Perform general supervisory functions; assist with interviewing and provide input on hiring new employees.
• Train employees, evaluate job performance, address performance and conduct concerns, and advise the Patrol Manager of significant or ongoing issues.
• Assist with planning staffing meetings and coordinating daily work assignments.
• Attend department staff meetings and training sessions, and participate regularly in department, division, and company meetings, including quarterly CORE meetings.
• Assist with the coordination of daily rescue, first aid, and trail maintenance work.
• Perform regular patrol and rescue duties as needed, including trail maintenance, first aid, rescue, assisting skiers and bikers, enforcing ski and bike safety regulations, identifying and removing or marking trail hazards, reporting weather, snow, and ski traffic conditions, assisting guests, and carrying out end-of-day closing procedures.
• Ensure rescue personnel follow established procedures for operational response and documentation.
• Help maintain awareness of risk management principles and issues, and communicate safety concerns and emerging hazards to the Patrol Manager.
• Keep current with developments and techniques in the field, and work with outside vendors and manufacturers’ representatives as needed.
• Complete administrative tasks such as preparing weekly work schedules, closing out daily timekeeping reports, conducting regular weekly safety meetings, and ordering and maintaining appropriate inventories of first aid and other supplies.
• Review, complete, maintain, and submit records and reports related to injuries and incidents, hill logs, workers’ compensation injuries, HBV training, and staff training.
• Maintain records and inventory control for equipment used by department personnel.
• Prepare operational and administrative reports as required.
• Communicate regularly with the Patrol Manager and relevant company personnel and departments to plan, coordinate, and evaluate services, activities, and systems; exchange information; and resolve problems.
• Provide timely, detailed information to key departments, including Marketing, Snowmaking, Grooming, and Lift Operations, to support their planning and daily operations.
• Attend and participate in daily snow plan meetings during the winter to improve guest and operational experiences.
• Assist the Patrol Manager and department leadership in developing and improving operating policies and procedures to increase efficiency.
• Provide input into the department’s capital program and assist with planning as needed.
• Provide superior service to internal and external customers. Follow Resort Etiquette Guidelines when interacting with guests and respond in a courteous and efficient manner.
• Perform other tasks as assigned.