Pauline - Food Runner

The Shelborne Miami Beach is an iconic Art Deco destination reimagined for a new generation. Rooted in Miami Beach history and energized by contemporary culture, the property is designed to be a social anchor for locals, travelers, hotel guests, and members alike. Our nightlife venues — including the Lobby Bar and the intimate Little Torch cocktail lounge — are intended to be lived-in, magnetic, and culturally relevant, not programmed from a distance.
Art, fashion, wellness, and music are central to Miami’s cultural identity and core to The Shelborne’s point of view.

Essential Job Duties and Responsibilities:

• Food & Beverage Delivery:

  • Transport food and beverages from the kitchen to the dining area promptly and accurately, ensuring that each item matches the guest’s order.

  • Double-check orders before delivery to ensure accuracy, including any special requests or dietary preferences.

  • Assist in delivering food to guests when necessary, working closely with servers to ensure all orders are presented correctly and in a timely manner.

  • Serve food with attention to detail, ensuring proper plating and garnish as required by the restaurant’s standards.

• Collaboration & Communication:

  • Communicate effectively with kitchen and front-of-house staff to ensure smooth service and address any order discrepancies or special requests.

  • Help ensure that orders are prioritized and sent out quickly, especially during peak service hours.

  • Assist servers in replenishing drinks, side items, and condiments as needed.

  • Work alongside bussers and other team members to maintain cleanliness and orderliness in the dining area.

• Dining Area Support:

  • Clear empty plates and utensils from tables as guests finish their meals, assisting with the resetting of tables for the next guests.

  • Help maintain the organization of the dining area by ensuring it is free of clutter and properly stocked with necessary supplies.

  • Ensure that any unused items, such as glassware or silverware, are quickly and efficiently removed to keep tables neat and tidy.

• Safety & Sanitation Standards:

  • Adhere to all health and safety guidelines in the handling and delivery of food and beverages.

  • Ensure that all food deliveries are handled with care to avoid spillage and maintain cleanliness in the dining area.

  • Regularly clean trays, carts, and any other service items to ensure sanitation standards are met.

• Support Kitchen Operations:

  • Assist kitchen staff with organizing and arranging food items for delivery to guests.

  • Ensure that all food is correctly labeled and prepared for the correct guest, paying attention to special instructions.

  • Communicate with the kitchen team to relay any special guest requests or changes to orders.

Education and/or Experience

• High school diploma or equivalent preferred.

• Previous experience in a food service or hospitality role, such as a busser or runner, is a plus but not required.

• Knowledge of sanitation and safety procedures in a restaurant setting.

Skills/Specialized Knowledge

• Strong attention to detail, particularly when it comes to cleanliness and organization.

• Excellent communication and interpersonal skills to work efficiently with team members and engage with guests as needed.

• Ability to stay focused and work efficiently in a fast-paced environment.

• Strong teamwork and willingness to assist others when necessary to ensure smooth operations.

Physical Demands

• Ability to stand and move around the dining room for extended periods.

• Ability to lift and carry up to 25 pounds, including trays, dishes, and supplies.

• Ability to bend, stoop, and reach to clean and organize the dining area.

Why Join Proper Hospitality

At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession - it’s an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).

We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.

At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.