Payment Lifecycle Analyst - Investigations (EMEA)

Keep critical payments moving by leading investigations operations that clients and internal teams rely on. You’ll supervise shift delivery, resolve exceptions, and ensure work is completed accurately and on time. You’ll also strengthen the team through training, clear procedures, and continuous improvement with partner operations teams.

As a Payment Lifecycle Analyst in the Payments Investigations Function, you will manage daily operations by overseeing investigations and wire transfer-related inquiries and ensuring timely, accurate processing in line with documented procedures and controls. You will provide shift supervision for a team of 8 to 10 team members, coordinate closely with partner operations teams, and help meet service targets through strong risk awareness, reporting, and process improvement.

Job responsibilities

• Supervise shift execution to ensure investigations and transactions are completed accurately and on time to agreed service standards.
• Ensure investigations and transactions are processed according to documented procedures, deadlines, and controls.
• Process manual instructions for fund and wire transfers in multiple currencies.
• Analyze case details and data to confirm accuracy, completeness, and appropriate action.
• Review exceptions, drive timely resolution, and escalate issues when needed.
• Coordinate with partner operations teams and stakeholders to meet daily business targets.
• Track procedure changes, communicate updates to the team, and maintain team readiness.
• Prepare weekly and monthly operational reports for management review.
• Identify process efficiency opportunities and support controlled implementation of improvements.
• Coach and train team members on job functions and procedures, including identifying training needs.
• Build strong working relationships with key stakeholders to support smooth execution and issue resolution.

Required qualifications, capabilities, and skills

• Hold a graduate degree.
• Demonstrate experience in financial operations processing, including payments investigations and transaction processing.
• Demonstrate people management or shift leadership experience in a similar operations environment.
• Demonstrate working knowledge of international payment processing practices and investigation workflows.
• Demonstrate working knowledge of payment messaging standards, including SWIFT and ISO payment message formats.
• Demonstrate excellent written and verbal communication skills in English and ability to engage at all levels.
• Demonstrate a proactive approach to problem solving, including ownership through resolution and appropriate escalation.
• Demonstrate experience partnering with stakeholders such as operations controls and training to meet shared objectives.
• Demonstrate strong analytical skills and proficiency in Microsoft Office applications, with ability to use data tools as needed.

Preferred qualifications, capabilities and skills

• Demonstrate experience leading investigations for multi-currency payments involving clients and third-party financial institutions.
• Demonstrate experience producing operational reporting and tracking procedural changes in a controlled environment.
• Demonstrate experience using data analytics tools to support trend analysis and process improvement.