Payment Network Relationship Manager - Payments - Vice President

You are a strategic partner with innovative ideas on managing network related topics. You have found the right team.

As a Network Relationship Manager in Payment Network office, you will partner with the rest of the PNO RM team, and have responsibility for handling network related topics and issues impacting the business, including advocacy, disputes, fraud/risk, customer benefits and enhancements, merchant and network offerings, network rules and policies, data cleansing (e.g. MCCs, merchant descriptions) and innovations.

The Payments Networks Office is at the nexus of these exciting developments by managing and redefining our firm wide relationships with our network partners.

Job responsibilities

• Managing relationship with the networks daily.

• Provide Support – advocacy / issue resolution / product innovation

• Mange Product inquiries – qualifications, interchange, plastics, branding, new products and services, manage customer experience – sweepstakes, marketing calendars, escalations and other network related inquiries, manage operational matters – model governance, escalation point for bulletins, product support, BIN management, and manage contract matters, such as Statements of Work for new initiatives

• Engage in IT and issue management including unintended rule/system breaks

• Manage Administration – meeting calendar including executive meeting planning, monthly/quarterly business reviews

• Serve as a proactive, educated facilitator of communications and projects between JPMC and the Debit networks

• Ensures strategic and operational needs of the business are clearly articulated to the networks; and progress is measured and reported to PNO and the business

• Provides leadership in identifying, prioritizing and building consensus around new initiatives

• Communicates debit news and relevant insights across the organization as appropriate

• Proactively identifying ways to improve processes and procedures

• Organizes and facilitate quarterly business reviews and annual planning sessions to drive performance metrics

Required qualifications, capabilities, and skills

• 5 + years of financial services and relationship management experience

• Demonstrate strong understanding of payment processing
• Apply strong technical aptitude for strategic problem solving
• Collaborate as a thought leader with strong project management discipline
• Understand interdependencies between related inputs and their implications for current and future outcomes
• Analyze business and market dynamics within the payments ecosystem
• Exhibit evidence of leadership, initiative, accountability, productivity, and teamwork
• Lead effectively in managing multiple initiatives, multi-tasking, and prioritization in a fast-paced, matrixed environment
• Build deep relationship management skills by working with internal and external individuals and organizations, demonstrating ability to influence, add value, reach consensus, and create win-win solutions
• Communicate exceptionally in both oral and written forms, synthesizing and articulating complex topics into simple, clear communications for all levels of the organization

• Employ strong strategic and analytic thinking skills combined with attention to detail

Preferred qualifications, capabilities, and skills

• Bachelor’s degree preferred