Payment Operations Specialist

Authority Brands is seeking an organized and detail-oriented Operations Specialist to support our growing Payments Division. This entry-level role is ideal for someone with 1–2 years of experience in payment processing and/or consumer financing support. The Operations Specialist will assist in day-to-day operations, support desk activities, merchant onboarding, and data entry tasks related to both payment processing and financing workflows.
This is an exciting opportunity for an early-career professional looking to grow their skill set and gain exposure to financial operations in a fast-paced, service-oriented environment.
Key Responsibilities

Serve as a first-line resource on the Payments Support Desk for merchant and franchisee inquiries
Assist with onboarding support for merchants enrolling in consumer financing and payment processing platforms
Monitor, log, and track support tickets using internal CRM and ticketing systems
Escalate issues appropriately while ensuring clear and timely communication to internal teams and franchisees
Perform basic data entry and integrity checks related to payment processing setup and consumer financing submissions
Support report generation and status updates for team leads and management
Collaborate cross-functionally with operations, IT, and support partners to ensure smooth execution of daily tasks
Stay current on updates to payment systems, lender portals, and internal procedures

Qualifications

1–2 years of experience in payment processing, customer support, or consumer financing
Familiarity with ticketing systems, CRM tools, and digital support workflows
Strong attention to detail and ability to manage multiple tasks in a deadline-driven environment
Effective communication skills, both verbal and written
Problem-solving mindset and a desire to learn and grow within the role
Proficiency in Microsoft Office (especially Excel and Outlook)
High school diploma or equivalent required; associate or bachelor’s degree preferred

Preferred Qualifications

Experience supporting franchise-based operations or field service businesses
Exposure to merchant onboarding processes or lender application platforms
Interest in fintech or financial services