Payment Systems Merchant Support

Responsibilities

• Conduct on-site visits to merchants in assigned districts (e.g. Changi Airport, Orchard, MBS, Bugis, Sentosa) to verify QR code display, signage, and terminal functionality.
• Support post-sales merchant activation and ensure proper usage of Alipay+ cross-border payment solutions.
• Perform wallet and QR display audits; troubleshoot on-site issues and escalate technical problems when necessary.
• Engage with merchants to collect feedback, usage data, and identify interest from nearby businesses.
• Assist in light business development by identifying and reporting potential new merchant leads.
• Coordinate with internal teams to ensure smooth merchant onboarding and issue resolution.
• Maintain accurate records of field visits, merchant status, and follow-up actions.

Requirements

• 1–3 years of experience in field operations, merchant support, or retail tech enablement.
• Familiarity with QR payment systems, POS terminals, or fintech products is a plus.
• Good interpersonal and communication skills; able to engage with merchants from diverse backgrounds.
• Comfortable with outdoor/roaming work; able to travel across assigned districts.