Payments- Commercial Card Product Delivery Manager-Vice President

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Commercial Card, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job responsibilities

• Develop consultative client facing content (relationship reviews, commercial card and B2B pitchbooks) along with product specific content to align with the overall value messaging
• Engage with Innovation Delivery Team leads around product commercialization to ensure internal artifacts meet sales and client management needs and that there is alignment across all products
• Manage weekly training forum ensuring training content is client centric and fit for purpose, hosting weekly calls, recording via zoom and posting for easy access
• Support Treasury Services Product Marketing engagements with Commercial Card, engaging subject matter experts to support campaign deliverables ensuring outcomes align with Commercial Card and B2B Payable objectives
• Manage and curate Commercial Card product presences across databases (Sales Hub, OneSource SharePoint sites) for 30+ products
• Leverage centralized product newsletter, Payment Readiness Weekly, to promote the Commercial Card agenda
• Partner with Commercial Banking Market Readiness on product commercialization outputs
• Draft, package and align on Treasury Services Commercialization quarterly roadmap
• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Knowledge and experience selling emerging payment solutions or treasury solutions particularly in go to market, product management, product marketing, communications, treasury management sales, or business to business sales
• Strong writing skills and proven experience communicating key value messages across matrixed organizations along with ability to manage multiple projects and diverse engagements with focus on the details
• Enthusiastic self starter with a willingness to operate a both highly strategic levels (defining customer problems, marketing, and positioning of solutions) and at tactical levels, such as making accessible product support resources via online solutions
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics