Payroll and Benefits Assistant (Part-time)

Convoy of Hope considers all team members to be ministers of the Gospel. Employment at Convoy of Hope is viewed as a calling from God to serve others through our faith and core values. As part of this calling, team members may be asked to pray with or provide spiritual care to fellow employees, donors, guests, or others we serve. Every team member is expected to model Christ-like character and to integrate their faith into their work and interactions.

Ministry Function

The Payroll and Benefits Assistant supports the ministry of Convoy of Hope by providing accurate, timely, and responsive payroll and benefits services to domestic team members. This position assists with routine payroll and benefits administration, maintains accurate employee records, supports compliance processes, and provides dependable customer service to team members while maintaining a high level of confidentiality and integrity.

Essential Duties & Responsibilities

1. Responds to routine payroll, timesheet, deduction, and benefits questions and escalates complex or sensitive matters to the Payroll and Benefits Manager.
2. Serves as a trained backup to the Payroll and Benefits Manager and performs essential payroll and benefits functions during absences or as needed.
3. Reconciles monthly benefit statements and assists with researching and resolving discrepancies with benefit providers.
4. Coordinates the offboarding process for exiting team members, ensuring required documentation, notifications, and system updates are completed accurately and timely.
5. Assists with the preparation, review, and processing of semi-monthly payroll, including timesheets, PTO, deductions, adjustments, and employee changes, in a timely and confidential manner.
6. Maintains accurate employee payroll and benefits records and assists with new hire, status change, and termination updates.
7. Assists with new hire benefit enrollments, qualifying life events, and annual open enrollment.
8. Assists with FMLA and COBRA administration by maintaining related documentation.
9. Organizes and prepares onboarding materials, including benefit binders and welcome swag bags, for new team members.
10. Fulfills all other duties as assigned.

Required Knowledge, Skills & Abilities

1. One or more years of experience in payroll, human resources, benefits, accounting, or a related field is preferred. A bachelor’s degree in a related field is preferred: A high-school diploma or equivalent is required.
2. Experience with payroll or HR systems such as UKG/Kronos, ADP, or similar systems preferred.
3. Demonstrates strong attention to detail, organization, accuracy, and basic mathematical skills.
4. Maintains strict confidentiality and demonstrates a high level of integrity.
5. Demonstrates strong communication, customer service, critical thinking, and problem-solving skills.
6. Demonstrates flexibility, a positive attitude, and the ability to manage multiple priorities.
7. Exhibits strong Mac or PC proficiency and working knowledge of Google Workspace and Microsoft Office, with the ability to quickly learn other COH systems as needed.
8. Possesses the ability to maintain strict confidentiality and appropriately handle sensitive information with discretion.

Organizational Values & Ministry Participation Requirements:

1. As a Christian organization, Convoy of Hope believes it is critical that team members embrace the organization's religious purposes for which it exists and not only agree with its Statement of Faith but demonstrate it in their lives on an ongoing basis.

2. Demonstrates cultural awareness, humility and an ability to learn from international colleagues to strengthen global collaboration.

3. All team members are expected to contribute to the successful coordination and delivery of major organizational events (IWD, etc), working cooperatively across working groups as needed.

4. Attends and actively participates in COH At Home Week meetings and activities as a required responsibility to the organization and fellow team members.

5. Serves as an advocate for the ministry, striving to nurture, broaden, and develop financial and other resource opportunities to support and expand organizational and program ministry.

6. Positively represents the ministry of Convoy of Hope, including its mission statement and core values, to all outside constituencies.

Supervisory Responsibilities

This position has no supervisory responsibilities at this time.