Payroll Associate

Salary: $55,000 – $65,000 per year (w/ bonuses)

Crystal Payroll is a Kiwi-owned and operated payroll software and services company based in Auckland, North Shore. As a leading payroll provider, we serve thousands of companies across New Zealand, in every industry and of every size. Our products and services are essential to our clients, who require high-quality support, total clarity, and excellent results. With over 15 years of consistent growth, we are now looking to expand our company, and provide an opportunity for a stable, challenging, and rewarding career.

In general, all Crystal Payroll employees must possess the following attributes:

• A strong work ethic and a positive attitude

• A high-level of attention to detail

• A willingness to learn and the ability to teach others

• A sense of responsibility for yourself and your team

• The ability to maintain a high level of confidentiality and respect for client data

• Clear and confident communication skills

• Native/highly fluent English

Specifically, we are currently looking for a self-motivated and detail-oriented professional to join our growing Learning and Development team as a Payroll Associate.

For the role of Payroll Associate, the following attributes would be essential:

• The ability to communicate effectively with clients, especially with regards to technological issues

• Confidence with online systems, software, and technology in general, with a strong emphasis on browser-based web applications

• A high level of confidentiality and respect for client data

• Familiarity with payroll legislation and processes

• Familiarity or experience in the following applications:

  • Notion

  • Microsoft Office (Outlook and Excel)

  • Google Workspace applications (Docs/Sheets/Slides/Drive/Calendar)

For the role of Payroll Associate, the following attributes would be ideal, but not essential:

• Experience in a customer/tech support role

• Familiarity or experience with programming/software development (e.g. Python, C#, JavaScript)

• Familiarity with performing marketing tasks (e.g. content creation, social media management, blog writing, etc.)

• A working knowledge of payroll legislation, processes and software systems (especially Crystal Payroll)

While in the role of a Payroll Associate, you may be required to:

• Handle issues or inquiries relating to support and on-boarding

• Adjust and maintain payroll data on behalf of clients

• Provide training for clients, partners, and employees

• Migrate data from other payroll software systems and setup new accounts

• Maintain documentation relating to company procedures, products, and services

• Research payroll legislation and industry competitors.

• Develop and maintain tools, applications, templates, components, and scripts

• Create and review support and marketing related content and media

• Attend off-site meetings and events, such as trainings, conferences, and seminars

Training will be provided. Fresh graduates are welcome to apply.

Applicants are encouraged to include a cover letter, although it is optional.

Visit www.crystalpayroll.co.nz to find out more about us.