Payroll Associate

We're Hiring: Client Support Specialist

Are you passionate about customer service and technical support? Join an excellent international company that develops specialized software solutions for manufacturing, inventory management, warehouse operations, barcode scanning, and labeling systems across the U.S. and Canada.

If you enjoy troubleshooting, helping clients solve technical challenges, and working with innovative technologies, this opportunity is for you!

Key Requirements

• English C1 / Advanced (written and spoken)
• 2+ years of experience in Technical Support, Help Desk, IT Support, or Client Support
• Experience providing customer support via phone, email, and remote tools
• Strong troubleshooting and root-cause analysis skills
• Experience supporting Windows desktop environments
• Experience troubleshooting printers, print drivers, print queues, and related systems
• Strong communication and customer service skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience with Zebra, Sato, Datamax, or other barcode/label printers
• Experience with BarTender, TechLynx, or label management software
• SQL Server knowledge (backups, restores, and basic queries)
• Experience with CRM platforms and ticketing systems
• Experience in U.S.-based technology or software environments
• Spanish or French is a plus

Main Responsibilities

• Provide technical support via phone, email, and remote access tools
• Troubleshoot software, printer, labeling, and system-related issues
• Support software installations, workstation setups, and client environments
• Assist clients with software usage, training, and best practices
• Diagnose print driver, queue, and label formatting issues
• Maintain accurate client records and support documentation
• Collaborate with internal teams to resolve complex technical issues
• Assist with SQL database backups, restores, and system maintenance when required
• Deliver an exceptional customer experience while meeting support goals

What We Offer

• Competitive salary
• 100% Remote opportunity
• Professional growth and development
• Comprehensive training and onboarding
• Exposure to specialized software and technology solutions
• Collaborative international work environment

Position Details

• Location: Remote Position
• Schedule: Monday to Friday | 8:00 AM - 5:00 PM CST

Requisitos

Valorado

Experiencia profesional