PAYROLL PROPOSITION MANAGER

Job Purpose\:

To implement the Business Strategy (Cross Function & Cross Segment Consensus) aiming at increasing the payroll share of wallet, acquiring NTB customers by creating a differentiated proposition - in line with the payroll overall product strategy and agreed budget to maximize product penetration.

Business Development

1.Work on gathering and analyzing information on the segment & customer behavior to be able to assist in recommending products / features that meet customers ‘needs and thereby ensure segments’ leading position in the market

2.Assist in financial and market analysis in order to detect market gaps, maintain and elevate the segment’s position in the market.

3.Prepare all the required documents & materials to assist the Segment Proposition Team Head in implementing awareness and acquisition events, IMC and promotions for the Segment customers that aim at supporting business achievement

4.Recommend motivational strategies that will assist staff in growing sales numbers such as contests, training, coaching and recommending for incentives

5.Implement end to end payroll processes through in depth analysis in order to meet the pre-set and agreed upon TAT

6.Assist in customer related issues and coordinate between distribution channels and other support areas to ensure consistency and superiority in terms of service quality

7.Follow up on the distribution channels on any customer related issues and coordinate between distribution channels and other support areas (CAF, Operations, Call Center,.etc.) to ensure effective, efficient and timely communication

8.Coordinate & attend awareness sessions/refreshment on existing and new products for sales channels to ensure updates are cascaded to them and regularly get their feedback on any required/proposed products.

9.Support the distribution channels in their day to day responsibilities and provide recommendation if any in order to support in the process enhancement

10.Develop reports that monitor the turnover and ensure appropriate hand-over plan is implemented correctly and timely to avoid any customers dissatisfaction issues

Policies, Processes and Procedures

11.Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day-to-day Operations

12.Follow the day-to-day operations related to own jobs in the Liabilities & Investments & Payroll Proposition Department to ensure continuity of work

Compliance

13.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.