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Guitar Center

Payroll Specialist

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Position Summary: Payroll Specialist

The purpose of this job is to process payroll and provide customer service to employees regarding employee self-service and any other payroll questions or issues.

*This role is hybrid. On-site Tuesday-Thursday, with work from home Monday and Friday.

Responsibilities will include, but will not be limited to the following:

  • Provide customer service to employees and/or their managers regarding employee self-service and any other payroll questions or issues
  • Audit new hire and status changes
  • Enter or audit direct deposit and W-4s
  • Ensure state and local tax forms are received and entered, where required
  • Calculate and enter any split pay rates or pay prorations
  • Assess what needs to be done in the system for employee transfers to and from that location and for store location changes and report the required changes to the supervisor
  • Calculate and prepare off-cycle payments, including relocation payments, as well as any missed pay in the time clocks
  • Analyze pre-processing reports to ensure appropriate pay (time clock programs, benefit payments, commissions, expense report reimbursements, etc.) and address issues
  • Coordinate with vendors related to Unemployment Service and Garnishment Services for any items needing Payroll support
  • Prepare all documentation for electronic storage
  • Full responsibility for the processing of a specific pay group, including:
    • Starting the new cycle for the payroll
    • Sending the appropriate batches for that payroll
    • Generating and making available the pre-processing reports so that they can be reviewed and analyzed
    • Submitting a preview payroll to evaluate if there are exceptions to be corrected
    • Correcting errors and submitting a final payroll for vendor processing
    • Loading the post-processing reports from each payroll for electronic storage
    • Analyzing the post-processing reports for cross-foot or other errors
    • Working with other departments to address issues and maintain an efficient payroll process, including working with the retail field personnel and their HR representatives, HRIS, Benefits, Finance, A/P and Legal
  • Additional duties as assigned.
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