Payroll Supervisor

Thank you for considering a career at Bon Secours Mercy Health!





Scheduled Weekly Hours:

40



Work Shift:

7pm to 4am (Philippines)



Primary Function/General Purpose of Position

The Supervisor, Payroll is responsible for overseeing end-to-end payroll processing and administration for U.S.-based employees supported by the Global Business Services (GBS) in the Philippines. This includes leading a team of payroll processors, ensuring compliance with U.S. federal, state, and local wage and tax regulations, and maintaining the highest standards of confidentiality and data integrity. The role serves as the subject matter expert (SME) in payroll and is accountable for ensuring accurate and timely payroll delivery for high-volume, multi-state operations.

Essential Job Functions

• Oversee and manage end-to-end payroll processing for U.S.-based employees, ensuring accuracy, timeliness, and compliance with federal, state, and local regulations.
• Lead and coach a team of payroll processors, providing daily guidance, performance feedback, and support in onboarding, training, and development.
• Serve as the subject matter expert (SME) for U.S. payroll, resolving complex issues, and acting as the primary point of contact between the GCC and stateside teams.
• Ensure payroll compliance and audit readiness by applying regulatory knowledge and supporting internal and external audit activities.
• Respond to and resolve escalated employee inquiries, ensuring excellent customer service and timely issue resolution via phone or ticketing systems.
• Review payroll outputs, audits, and exception reports, identifying and correcting errors prior to finalization.
• Monitor and report team performance metrics, quality indicators, and service level delivery to support continuous improvement.
• Drive process improvements and automation initiatives to enhance payroll efficiency, accuracy, and employee experience.
• Utilize payroll systems and tools effectively, including Workday, UKG, Excel, and case management tools like ServiceNow.
• Maintain strict confidentiality and foster a collaborative environment across the GCC and with internal stakeholders.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

• Certification in U.S. payroll (e.g., FPC – Fundamental Payroll Certification) (preferred)

Education

• Bachelor's degree in business administration, Finance or Human Resources (required)

Work Experience

• 6+ years in a payroll processing role (required)
• 4 years’ experience processing large volume, multi-state payroll (required)
• 3+ years of experience leading or supervising a payroll team (required)
• Experience working in shared service, global environment (preferred)
• Workday payroll processing experience (required)
• UKG Time and Attendance systems (required)
• Compass Service Management (ServiceNow) (preferred)
• HRTS / payroll systems (preferred)

Training

N/A

Language

• Fluent in English (written and spoken); ability to follow and apply U.S. payroll terminology and documentation standards (required)

Skills

• Time Management & Prioritization – Efficiently manages competing deadlines and shifting priorities.
• Problem-Solving & Analytical Thinking – Diagnoses issues, identifies root causes, and recommends solutions.
• Interpersonal & Collaboration Skills – Builds strong working relationships with cross-functional teams and stakeholders.
• Service & Issue Management – Manages inquiries and escalations professionally and efficiently.
• Diplomacy & Professionalism – Maintains composure and professionalism in sensitive or high-pressure situations.
• Advanced Microsoft Excel Skills – Proficient in pivot tables, formulas, VLOOKUP, and data analysis tools.
• Payroll Systems & Timekeeping Tools Proficiency – Skilled in navigating payroll platforms and time & attendance systems (excluding regulatory expertise).
• Service Management Tools Utilization – Experience using platforms such as ServiceNow for case tracking and workflow resolution.
• Technical Troubleshooting – Ability to investigate system issues and perform root-cause analysis related to payroll systems.
• Documentation & Reporting – Capable of preparing structured reports and maintaining accurate payroll operational records.





As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance

• One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances

• Paid vacation and sick leave

• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions

• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)

• Mission-driven culture events, community outreach and service opportunities

• Learning and development programs, mentorship and clear career growth pathways

• Modern, collaborative office spaces and regular engagement and culture-building activities

Benefits may vary based on employment terms and role.





Department:

Payroll - Finance - BSMH Global Business Systems



It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.

We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.

If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at mnl.recruitment@bsmhealth.org. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.