PBX Operator/Patient Access Representative

PBX Operator - Receives and relays incoming and outgoing telephone calls for the facility. Provides directory information, transfers calls as appropriate. Makes general and emergency announcements over the facility’s PA system. Patient Access Representative - Arranges for the efficient and orderly admission of inpatients and admission of individuals who have hospital based outpatient testing or procedures. Ensures that the patient information is collected and that patients are aware of hospital policies and procedures. Interviews incoming patient or representatives and enters information required for admission into computer database. Distributes appropriate information to ancillary departments. Participates in performance improvement and CQI activities