PC | Customer Care and Warranty Specialist Croatia & Slovenia
About BYD
BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
About the role:
As a Customer Care & Warranty Specialist for Croatia & Slovenia, you will play a key role in delivering outstanding customer service while ensuring efficient and compliant warranty operations. You will act as the primary point of contact for customer inquiries and warranty-related matters, supporting customers, service partners, and internal stakeholders to maximize customer satisfaction and operational excellence.
The successful candidate will combine strong customer service skills with analytical capabilities and a proactive approach to problem-solving. You will be responsible for handling customer complaints, coordinating warranty claims, supporting service partners, and contributing to the continuous improvement of customer care and warranty processes.
Responsibilities:
Verify warranty reports and process warranty reimbursements according to the warranty operations management policy.
Collect warranty-related information, analyze data, and prepare reports.
Address warranty inquiries and explain policy details to service partners.
Inspect abnormal warranty cases, conduct regular audits, and support the continuous improvement of warranty processes.
Manage warranty parts, including auditing and handling parts for disposal.
Assist in special events, material verification, and warranty-related processes.
Organize and deliver on-site warranty business training sessions in collaboration with relevant stakeholders.
Perform other tasks as assigned by the line manager.
Responding to customer complaints via BYD portal, emails and calls;
Escalating problems to the technical team or other members of the product team;
Updating customer information in the company database;
Performing administrative tasks as assigned by the Supervisor.
Your profile:
Bachelor's degree or higher in a relevant field (engineering, business, or related studies).
Minimum 5 years of work experience or more.
Strong written and verbal communication skills in Croatian and English.
Eagerness to learn, with strong cross-cultural communication skills and the ability to work collaboratively across functions.
A proactive attitude, with the ability to handle pressure and meet deadlines in a dynamic work environment.
Strong cross culture communication skills and cross-function coordination ability.
Ability to work under pressure and to strict deadlines in a dynamic environment.
NEV Technical background is preferable.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏