PC Support Manager
This job will be accepting job applications until the position is filled.
Annual Salary:
$81,579.77 - $83,921.38Department:
General Government, Information SystemsDivision:
PC SupportFLSA:
ExemptJob Description:
In this role, you will provide management and support to the City’s personal computer hardware and software systems.
Examples of Duties:
- Manages PC Support group staff to effectively install and support all end user information technology resources.
- Manages and coordinates work orders and service orders with the Help Desk.
- Manages response procedures and schedules maintenance programs pertaining to personal computers and peripheral equipment.
- Trains and orients employees to PC equipment and software. Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks.
- Interacts with software vendors, and makes software recommendations to the City.
- Maintains City PC Software and PC Hardware Inventory Databases.
- Responsible for troubleshooting operating systems, software configurations, monitoring pc performance, researching enhancements, and loading new software.
- Manages and coordinates the installation of all hardware to include PCs, printers, scanners, monitors and other peripheral components.
- Manages and coordinates the installation of all software packages such as operating systems and applications.
- Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
- Coordinates activities between the Help Desk, network services, or other Information Technology department groups.
- Has a thorough understanding of available personal computing and printing technology and researches to learn about innovative solutions and new releases.
- Performs other duties as assigned.
Basic Qualifications:
- Bachelor’s Degree (BA/BS) or equivalent in computer science, programming or related field; and 4 years of related experience and/or training; or an equivalent combination of education and experience.
- Valid driver’s license.
- Thorough knowledge of Microsoft Office or similar software.
- Reasonable knowledge of software for: databases, design, development, and Internet use.
Preferred Qualifications:
- Experience with Adobe Software (Acrobat Pro, Photoshop, Illustrator, InDesign, Premiere), Windows Operation Systems Certifications, Windows Applications, Certifications, experience with Dell, PC, HW and HP Printers
Other Necessary Requirements:
- May require evenings, weekends, and holidays as scheduled.
- In the event of major storms or other emergency situations, this position may be subject to 24-hour shifts or any other emergency schedule that is necessary to meet the City’s needs.
The City of Charleston is firmly committed to Equal Employment Opportunity ( EEOC) as a fundamental policy to be implemented and observed in our daily operation. Our full EEOC statement can be found on our website: www.charleston-sc.gov [charleston-sc.gov]