PC Support Technician
Posted Updated
PC Support Technician
Position Overview Type: Full-Time
Location: Huntsville, AL
Travel: None expected
Clearance: Department of Defense (DoD) Secret security clearance, or the ability to obtain one.
Work Authorization: U.S. Citizenship required
Summary/Objective
Five Stones Research Corporation (5SRC) is seeking energetic candidates to join our established and growing Huntsville-headquartered team.
Essential Functions
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Assists in ensuring availability, accessibility, and usability of Information Technology (IT) hardware and software for IT enterprise
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Responds to PC users’ requests for assistance – primarily by telephone and e-mail messages – with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot, resolve or escalate to higher-level for resolution
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Installs software on personal computers (PCs)
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Performs routine maintenance of PC hardware and software
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Prepares new PCs for use, and previously used PCs for reuse
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Administers PC users’ IT, including ensuring compliance with security requirements
Required Qualifications
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Minimum of a high school diploma or GED
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Experience with computer components, Windows operating systems, and software
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Ability to troubleshoot IT problems and apply known solution
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Minimum of IAT-1 certification (A+, Network+, or SSCP) or higher
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U.S. Citizenship required
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Ability to obtain an interim DoD Secret Clearance prior to start date and maintain clearance throughout employment
Preferred Qualifications
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Minimum of interim DoD Secret Clearance
- Active Security+ CE Certification or higher
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Prior work experience with Army Help Desk
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Excellent customer service skills.
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Other relevant technical certifications outside those required.
What We Offer:
- 401(k) Matching
- Company Events
- Dental Insurance
- Employee Recognition Programs
- Health Insurance
- Life Insurance
- Paid Time Off
- Parental Leave
- Performance Incentives
- Student Loan Repayment
- Tuition Reimbursement
- Vision Insurance
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.