PC Technician (45229)

Under general supervision of the Director of Information Technology, the PC Technician position requires planning, organizing, implementing assigned functions and projects to operate and maintain optimal departmental activities and services. Performs complex professional duties with computer hardware, software, and basic network fundamentals. Installs and supports personal computers, and basic network operations; provides hardware and software planning and evaluation; provides problem solving and training for end-users and ensures systems efficiency and integrity. Provides research and support for new technologies to be used in an Ambulatory Care environment. Upholds the principles of WIHCCC’s Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times. This

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Maintains regular attendance and punctuality.
• Uphold all principles of confidentiality and patient care to the fullest extent.
• Adhere to all professional and ethical behavior standards of the healthcare industry.
• Interact in an honest, trustworthy and dependable manner with patients, employees and vendors.
• Maintain records of work activities, by using the Helpdesk Request System.
• Troubleshoot issues and document solutions using the Helpdesk system. Follow all customer service processes from open to close of trouble tickets.
• Install, configure, and maintains personal computers (PC), clinical/non-clinical software packages, clinical/non-clinical software upgrades.
• Provide assistance on password resets, user ID issues within Active Directory and EMR/EHR.
• Release print queue from clinical/non-clinical printers
• Provide support to end users in the use of their software, computers, scanners, UPSs and printers.
• Assist in evaluating end-users needs and recommend appropriate equipment and software configurations.
• Assist in preparing standards for computer equipment.
• Collaborate and train end-users on software.
• Train new IT hire on customer service processes.
• Keeps work area organized and clean; properly secure and store IT equipment.
• Assist in ensuring 24/7 availability of IT services, including weekend and holiday coverage.
• Attends and participate in company meetings, lectures and in-services.
• Possess cultural awareness and sensitivity.
• Requires completion of tasks or duties assigned by a supervisor.
• Upholds all principles of confidentiality and patient care to the fullest extent.
• Adheres to all professional and ethical behavior standards of the healthcare industry.
• Adheres to WIHCCs Personnel Policies and Procedures, departmental policies, rules, and regulations.
• Interacts in an honest, trustworthy and dependable manner with patients, employees, visitors, and vendors.
• Possesses cultural awareness and sensitivity.
• Maintains compliance with all Human Resources requirements.
• Performs other duties as assigned.