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PC Technician

Open 13d

Summary

Provides on-site and remote IT support for PCs, servers, and networks, including hardware repairs, software troubleshooting, and user training in a Windows-based environment.

We Build Better Communities

Be Part of the Hawthorne Difference!

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

POSITION SUMMARY: Installs, troubleshoots, services, repairs computers and network equipment, including servers, cables, connectors, and related PC software. Instructs users in the use of PC’s and networks. Some overtime and weekends may be required.

ESSENTIAL FUNCTIONS:

  1. Hardware/Software configuration, support, installation, upgrades, and troubleshooting of PCs, laptops, desktops, and servers.
  2. Support and troubleshoot customer-owned laptops, including hardware diagnostics, OS issues, and software conflicts.
  3. Network troubleshooting such as basic IP issues and configuration within Windows OS.
  4. Troubleshoot wireless networks.
  5. Install and configure both proprietary and off-the-shelf software such as MS Office and Adobe.
  6. Interface with customers internal/external to schedule and provide service for supported platforms.
  7. Provide remote assistance and troubleshooting using various remote tools.
  8. Install, troubleshoot, and repair printers and print servers.
  9. Manage user accounts in Active Directory, Microsoft 365, or similar platforms (create, modify, deactivate).
  10. Deploy and maintain antivirus/endpoint protection tools; respond to security alerts.
  11. Track and maintain inventory of hardware, software licenses, and warranties.
  12. Log, prioritize, and resolve support tickets within defined SLA timeframes using a helpdesk ticketing system.
  13. Liaise with third-party vendors for warranty claims, hardware repairs, and software support.
  14. Configure and troubleshoot mobile devices (iOS/Android), including MDM enrollment.
  15. Create and maintain knowledge base articles, how-to guides, and standard operating procedures.
  16. Set up workstations, accounts, and software for new employee onboarding.
  17. Educate end users on cybersecurity best practices, including phishing awareness and password hygiene.
  18. Coordinate and communicate with other teams throughout the organization.
  19. Research, recommend, and implement new technologies to meet business objectives.
  20. Perform additional duties as needed.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Associate’s degree in a technical field or equivalent experience is required.

2. Ability to stay current with changes in technology through independent research and discovery.

3. Assess new technologies for applicability to Hawthorne’s System needs

4. Strong Windows OS familiarity including but not limited to Windows 10 and Windows 11

5. Strong knowledge of standard apps such as MS Office and Outlook

6. Ability to define problems, collect data, establish facts, and draw valid conclusions.

7. Ability to work independently and manage time efficiently to meet project deadlines.

8. Self-motivated, detail-oriented, and able to take direction.

9. Must have a valid California Class C Driver’s license.

10. Must have excellent oral and written communication skills

PHYSICAL DEMANDS:

  1. Walking and moving about in an office environment
  2. Handling: Picks up items, helps, or works with hands.
  3. Lifting: Ability to lift 50 lbs.
  4. Reaching: Extends hands and arms in any direction.
  5. Stooping: Bends body downward and forward by bending at knees or waist.
  6. Vision: Read work tickets and repair manuals.
  7. Talking: Communications by radio, phone, and in person.

ENVIRONMENTAL:

  1. Noise: Works in conditions with constant or intermittent noise.
  2. Temp/Weather: Works in an office environment. Occasional off-site support at other company locations
  3. Exposure: Foul odors, fumes, and harsh substances

Here’s what we Offer…

  • Competitive Compensation
  • A great work environment and culture
  • Career growth and advancement opportunities
  • Training
  • Medical, Dental and Vision plans
  • Medical Video Appointments available
  • Health Savings Account available
  • Paid Time Off (PTO) Pay
  • 401(k) Plan + Company Matching
  • Health and Dependent Care Flexible Spending Accounts
  • Life & Accident Insurance
  • Employee Assistance Programs
  • Legal Plan
  • Travel Assistance Plan
  • Wellness Programs
  • Referral Bonus Program
  • Longevity Bonus Program
  • Recognition Programs and much more
  • Hawthorne CAT discounts
  • Boot Reimbursement
  • Tuition Reimbursement
  • Company-Supplied Uniforms
  • Advanced Technical Training
  • Estimated Compensation $20.00 - $25.00 per hour

Interested in joining the Hawthorne team? Check out our current available positions at:

ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered.

Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D

Hawthorne Cat® Participates in E-Verify.

What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter

  • Preferred First Name optional
  • LinkedIn Profile optional
  • Website optional
  • Current Address written answer
  • Are you legally authorized to work in the U.S.? choose one
  • How did you hear about us? If referred by a Hawthorne Employee, please provide the name of the Employee. written answer
  • Do you now, or will you in the future, require immigration sponsorship for work authorization (e.g., H-1B)? (if hired, verification will be required consistent with federal law.) choose one
  • Are you at least 18 years old? choose one
  • Have you worked for this Company before? choose one
  • Do you have any relatives employed by this organization? choose one
  • Salary Expectations
  • Date Available to Start
  • ​If you provided a phone number, do you consent to receiving follow-up communication via text message (or SMS message) regarding your application status? choose one
  • List any work related certifications or licenses you currently possess. written answer · optional
  • Employment Record: Most Recent Employer Name optional
  • Employment Record: Most Recent Employer Address optional
  • Employment Record: Most Recent Employer Job Title and Description written answer · optional
  • Employment Record: Most Recent Employer Reason for Leaving optional
  • Employment Record: Most Recent Employer - May We Contact? choose one · optional
  • Employment Record: Previous Employer Name optional
  • Employment Record: Previous Employer Address optional
  • Employment Record: Previous Employer Job Title and Description written answer · optional
  • Employment Record: Previous Employer Reason for Leaving optional
  • Employment Record: Previous Employer Name optional
  • Employment Record: Previous Employer Address optional
  • Employment Record: Previous Employer Job Title and Description written answer · optional
  • Employment Record: Previous Employer Reason for Leaving optional
  • I have disclosed all information that is relevant and should be considered applicable to my candidacy for employment. I understand, where permissible under applicable state and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment, and must receive a negative result for illegal drug use before being permitted to commence work with the Company. I understand, where permissible under applicable state and local law, I may be subject to a pre-employment medical examination after receiving a conditional offer of employment, and must meet the qualifications for the position, with or without reasonable accommodation, before being permitted to commence work with the Company. I understand, where permissible under applicable state and local law, I may be subject to a pre-employment background check after receiving a conditional offer of employment to investigate my criminal background and other matters related to my suitability for employment. INITIALS:
  • I hereby certify that the information given by me is true in all respects. I authorize the Company and its representatives to contact my prior employers and all others (with the exception of my current employer, only if I have marked "May we contact your present employer" on this applicable as "No") for the purpose of verification of the information I have supplied and release same from any liability resulting from the information released. I authorize, employers, schools and other persons named on this application to provide any information or transcripts requested. INITIALS:
  • I understand employment with Company is also contingent on my providing sufficient documentation necessary to establish my identity and eligibility to work in the United States. If employed, I understand that as a condition of employment that I may be required to agree to and sign a non-solicitation, non-disclosure, and/or other similar agreements. I also agree to notify the organization during the pre-employment process of any non-solicitation, non-disclosure, and/or other similar agreements that I may have already signed with current and former employers. I expressly understand and agree that, if employed, my employment, having no specified term, is based upon mutual consent and may be terminated at will, with or without cause, by either party (Company or me) without prior notice to the other, unless otherwise prohibited by law. I understand that no representation, whether oral or written, by any representative or agent of Company, at any time, can constitute an implied or express contract of employment. I further understand no representative or agent of Company has the authority to enter into an agreement for employment for any specified period of time or to make any change in any policy, procedure, benefit or other terms or condition of employment other than in a document signed by an authorized representative. I understand that the technical processing and transmission of the application, including my personal information, may involve (a) transmissions over various networks, including the transfer of this information to the United States and/or other countries for storage, processing and use by Company, its affiliates, and their agents; and (b) changes to conform and adapt to technical requirements of connecting networks and devices. Accordingly, I agree to permit such parties to make such transmissions and changes, and hereby provide the necessary consent for the same. INITIALS:
  • State Specific Notices Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITIES. Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH EXAMINATION OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. I certify that all of the above information is true and complete, and I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination regardless of the time elapsed before discovery. Note: An offer of employment is conditioned upon complying with Company's requirements including, but not limited to, signing a consent to conduct a background investigation. I AGREE, AND IT IS MY INTENT, TO SIGN THIS EMPLOYMENT APPLICATION BY CHECKING THE "I ACCEPT" BOX BELOW AND BY ELECTRONICALLY SUBMITTING THIS DOCUMENT TO COMPANY, I UNDERSTAND THAT MY SIGNING AND SUBMITTING THIS DOCUMENT IN THIS FASHION IS THE LEGAL EQUIVALENT OF HAVING PLACED MY HANDWRITTEN SIGNATURE ON THE SUBMITTED DOCUMENT. INITIALS:

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