PC Technician
Who We Are
Known for being a Best Place to Work and a People First company, IronArch Technology is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in providing innovative solutions and world class services to Federal Government clients.
Our employees have voted us as a 'Best Place to Work' 9 times and we are an INC 5000 recipient for being one of the fastest growing businesses in the United States.
Our Values: Deliver Outcomes with Speed | Own the Work and the Results | Respect People. Speak Directly. | Stay Curious. Enjoy the Journey.
What You’ll Do
IronArch Technology is seeking a PC Technician to join our team in Charleston, SC. The Help Desk Specialist will perform technical, operational, and training support (Tier 2) to users and technical teams, for PC desktop hardware, output devices, and software packages to support our Army Corps of Engineers – Revolutionary Information Technology Services (RITS) program. The RITS program provides modern and secure enterprise-wide IT support services to approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).
Key Responsibilities
- Install and test output devices, PC’s, and other peripherals, configure the operating system, load shrink-wrap programs, and other application software programs.
- Troubleshoot output devices, PC’s, and peripheral incidents, perform hardware and software diagnostics, coordinate needed repairs, resolve output device system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.
- Ensuring printer firmware and CAC software are in compliance, and work instructions are current.