PCC Junior Manager

<p><b>Job Description:</b></p><p>1. Lead and oversee Membership & Onboarding operations, including policy setup, member enrolment, membership data management, and card personalization, ensuring accuracy, SLA achievement, and smooth service delivery.</p><p>2. Monitor team performance and operational activities, including productivity, workload, service standards, and operational reports, and provide timely actions or recommendations to management.</p><p>3. Ensure operational governance and compliance by maintaining adherence to company policies, SOPs, service standards, and internal controls, while identifying and managing operational risks.</p><p>4. Coordinate with internal and external stakeholders, including Claims, Provider, Customer Service, KAM, and clients, to ensure effective issue resolution, operational alignment, and business continuity.</p><p>5. Involved operation improvement process, and project initiatives by identifying process gaps, and actively participating in or leading projects to improve operational efficiency, service quality, and business processes.</p><p><br /></p><p><b>Requirements:</b></p><p>1. Bachelor's degree (S1)</p><p>2. Minimum 5 years of experience in Insurance, Health Insurance, TPA, or related insurance/healthcare operations.</p><p>3. Experience in Membership, Policy Administration, Client Onboarding, Implementation, or Insurance Operations.</p><p>4. Previous experience in Underwriting or TPA operations is preferred</p><p>5. Experience in leading or supervising a team, with good people management skills.</p><p>6. Fluent in English, both written and verbal.</p><p>7. Strong understanding of health insurance and/or TPA operational processes.</p><p>8. Excellent attention to detail and accuracy, particularly in handling high-volume membership and policy data.</p><p>9. Advanced Microsoft Excel skills, including data validation, reconciliation, lookup functions, pivot tables, and data analysis.</p><p>10. Strong analytical, problem-solving, communication, and stakeholder management skills.</p><p>11. Able to manage multiple priorities and work under pressure while maintaining accuracy and meeting SLA.</p>