PDM Associate Operations Manager
Job Description:
- Will lead a team of 10-15 PLM Analysts in delivering PLM Services to the client within agreed Turnaround time and Quality levels ·
- Work with cross functional client stakeholders from Engineering, PLM, Supply Chain functions ·
- Define, create methodology, measure, automate and monitor Metrics and KPIs. Provide periodic reporting of metrics ·
- Map as is processes, create to be processes to deliver productivity, efficiency and quality improvements ·
- Partner with the client Operations and management teams to ensure communication of results and resolve customer escalations ·
- Drive root cause analysis and align service delivery towards improving overall business metrics Conduct Data Analytics and Reporting
- Manage Ticket based workflow Deliver to defined SLAs, Turnaround Time and Quality Targets
Thanks & Regards,
SR.IT Recruiter
Namratha Gandavarapu
317-210-8733