PEC OPH/Patient Engagement Center Advocate
Summary
Handles inbound/outbound calls for eye-care clinics, schedules appointments in an EMR system, and documents patient requests while meeting KPIs.
EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit .
Job Title: Patient Engagement Center Advocate
Pay: $ 17.00/HR; No Negotiation
Position is Fully Remote, Paid Remote Training
* Please note location and time zone*
Must Live in 1 of these 18 States - No exceptions!
- Missouri
- Florida
- Kansas
- Kentucky
- Pennsylvania
- Virgina
- New Jersey
- Texas
- Minnesota
- Michigan
- Oklahoma
- Alabama
- North Carolina
- Georgia
- Illinois
- Ohio
- Indiana
- Arizona
Job Summary
The Patient Engagement Center Advocate role will provide service to patients and providers via inbound and outbound calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance while ensuring KPI goals are met.
Duties and Responsibilities
- • Respond to incoming phone calls for all sites promptly and in an exceptional quality manner.
- • Appropriately schedule patient appointments in our EMR system based on physician preferences.
- • Clearly and concisely document patient requests and pertinent information via EMR so that we can successfully respond to patient needs.
- • Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
- • Coordinates work efforts with other team members to achieve an efficient workflow within the office.
- • Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.
- • Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
- • Performs other duties that may be necessary or in the best interest of the organization.
Education, Licensure & Certification Requirements
- High School or GED
Experience Requirements
• 1+ years related experience in a call center, customer service, medical office or as a receptionist.
• Previous medical office experience preferred; previous optometric or ophthalmic experience strongly preferred.
Knowledge, Skills and Abilities Requirements
- • Ability to multi-task and work multiple computer programs at once
- • Ability to adapt to change based on business needs
- • Professional in appearance and actions
- • Logical and Critical thinking skills
- • Customer-focused with excellent written, listening and verbal communication skills
- • Enjoys learning new technologies and systems
- • Detail oriented, professional attitude, reliable
- • Exhibits a positive attitude and is flexible in accepting work assignments and priorities
- • Meets attendance and tardiness expectations
- • Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
- • Interpersonal skills to support customer service, functional, and teammate support need
- Able to communicate effectively in English, both verbally and in writing
- • Ability for basic to intermediate problem solving, including mathematics
- • Intermediate to advanced computer operation
- Proficiency with Microsoft Excel, Word, and Outlook
- • Specialty knowledge of systems relating to job function
- E360/NextGen or applicable EMR system, credentialing eligibility program, phone system.
- • Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
Location
For remote team members, maintain the ability to work in a remote environment while performing required duties and remaining patient focused. Able to work varying shifts including early mornings/evenings to attend meetings and cross training or support other initiatives. The team member is responsible for providing and maintaining a workspace where interruptions are controlled during work hours. The work area should have minimum noise and distraction and be suitable for guarding confidential Company information
If you need assistance with this application, please contact (636) 227-2600
Please do not contact the office directly – only resumes submitted through this website will be considered.
NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
As published by greenhouse
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
- Are you eligible to work in the U.S.? choose one
- Are you at least 18 years or older? (If no, you may be required to provide work authorization to work.) choose one
- Have you ever been terminated from employment or asked to resign by an employer? choose one
- If yes, please provide company name and details. written answer
- Can you work any shift? choose one
- Can you work overtime, including weekends? choose one
- Are you able to perform the essential functions of the job for which you are applying, with or without a reasonable accommodation? choose one
- Were you referred by a current employee? choose one
- If referred by a current employee, what is their full name? written answer
- To the best of your knowledge, have you ever worked for our company or affiliated companies? choose one
- EyeCare Partners and it's affiliated companies are an equal opportunity employer. EyeCare Partners does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service. I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for EyeCare Partners to hire me. If I am hired, I understand that either EyeCare Partners or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of EyeCare Partners has the authority to make any assurance to the contrary. I attest with my typed signature below that I have given to EyeCare Partners true and complete information on this application. No requested information has been concealed. I authorize EyeCare Partners to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal. Signature:
- I attest that I am not an “Ineligible Person” and that I understand that I must immediately disclose to EyeCare Partners any debarment, exclusion, or suspension. Ineligible Persons includes an individual or entity who is currently excluded, debarred, suspended, or otherwise ineligible to participate in the Federal health care programs or in Federal procurement or non procurement programs; or has been convicted of a criminal offense that falls within the ambit of 42 U.S.C. § 1320a‐7(a), but has not yet been excluded, debarred, or suspended. Signature:
- What is your desired compensation for this role?
- Have you obtained a High School Diploma or GED? choose one
- If you accept employment with our company, will you live or work in the state of IL? choose one
- Do you currently hold any of these certifications/licenses? Please check all that apply. If not, please select NONE. choose any