Pediatric Clinic - Office Manager

Children’s Health of Carolina is seeking an experienced, hands-on Registered Medical Assistant (RMA), Licensed Practical Nurse (LPN), or Registered Nurse (RN) to serve as our Working Office Manager. This position combines daily clinic management and staff supervision with active participation in patient care.

The Working Office Manager maintains a visible presence in the clinic, anticipates staffing and patient care needs, and works alongside the clinical team to support efficient patient flow. This position reports to the Chief Operations Officer.

Key Responsibilities

Hands-On Clinical Support

• Participate in daily clinical duties, including rooming patients, obtaining vital signs, documenting in the EHR, and assisting providers.
• Administer medications and vaccines and perform clinical procedures as authorized and within certification, licensure, training, and CHoC policies.
• Assist with clinical coverage during staff absences, breaks, and high-volume periods.
• Monitor patient flow, identify delays, and step in to keep clinic operations running smoothly.
• Promote accurate documentation, infection prevention, and safe medication and vaccine practices.
• Ensure provider requests and patient care needs are communicated and addressed promptly.

Staff Leadership and Supervision

• Coordinate staff schedules and daily assignments to maintain appropriate coverage.
• Monitor and approve timecards, attendance records, and time-off requests.
• Assist with interviewing, onboarding, training, and performance evaluations.
• Address performance and attendance concerns in collaboration with Human Resources and leadership.
• Conduct daily huddles and regular staff meetings.
• Promote teamwork, accountability, and professional communication among staff and providers.

Clinic Operations

• Oversee daily administrative and clinical operations, including opening and closing procedures.
• Serve as a liaison between clinic staff, providers, and the Executive Team.
• Maintain compliance with CHoC policies and applicable OSHA, HIPAA, CLIA, and other regulatory requirements.
• Coordinate with Clinical, Lab, Billing, Operations, and Human Resources to resolve issues.
• Monitor supplies, equipment, scheduling efficiency, and operational needs.
• Participate in quality improvement efforts and review operational and financial reports with leadership.
• Complete other duties as assigned.