Peer Navigator/ Data Entry Associate

POSITION TITLE: Peer Navigator / Data Entry Associate REPORTS TO: AVP of Health Services

POSITION SUMMARY: The Peer Navigator provides peer-based support and concrete services to individuals with histories of medical, behavioral health, mental health, and substance use needs. Utilizing lived experience and trauma-informed approach, the Peer Navigator engages individuals along the continuum of care to support sustained engagement in treatment and enhance self-efficacy. In addition to direct peer support, the Peer Navigator is responsible for maintaining accurate, timely, and organized documentation of services, demonstrating strong accountability in data entry and reporting. This position plays a critical role in ensuring data integrity and compliance through accurate documentation in AIRS and eClinicalWorks (eCW).

POSITION DESCRIPTION:

A. Peer Navigation and Client Support : Monday thru Thursday: 9:00am-1:00pm

• Provide clinical adherence management to clients in accordance with agency policies, procedures, and regulatory requirements

• Conduct outreach to clients experiencing challenges with adherence to medical, mental health, substance use, or HIV care

• Conduct reminder calls and follow-up for missed appointments

• Assist with re-engagement of clients who are lost to care

• Accompany clients to medical, behavioral health, and supportive service appointments as appropriate

• Facilitate peer support groups, education, and adherence assistance

• Conduct HIV and Hepatitis testing and counseling as trained and assigned

• Participate in community outreach activities, including in-reach, outreach events, and public education initiatives

• Maintain HIPAA compliance and professional boundaries at all times

• Document all client interactions and services in ECW and AIRS in a timely and accurate manner

• Attend agency meetings, trainings, and special projects as assigned by the AVP of Health Services & MSA Program Coordinator

• Maintain positive and professional working relationships with clients, staff, and community partners

• Perform additional duties as assigned by the AVP of Health Services & MSA Program Coordinator

B. Data Entry and Program Support (2 Days per Week)

• Complete AIRS data entry for the PrEP and RAP MSA Programs using source documentation from eClinicalWorks

• Ensure accuracy, completeness, and timeliness of all service documentation and data submissions

• Collaborate with MSA staff, supervisors, and program leadership to resolve data discrepancies

• Adhere to all reporting timelines, data quality standards, and confidentiality requirements

• Support internal audits, chart reviews, and quality improvement activities as requested

• Maintain organized electronic records in compliance with agency and funder requirements

C. Professional Representation and Development

• Maintain a positive image of VIP Community Services in the community and within partner organizations

• Participate in job training, educational programs, meetings, and committees as assigned

• Attend all mandatory in-service trainings annually

• Attend seminars and trainings to support ongoing professional development

• Participate in team meetings and comply with all Health Services policies and procedures