Pega Lead System Architect

Job Summary:

We are seeking an experienced Pega Lead System Architect (LSA) to lead the design and implementation of Pega-based solutions for our Healthcare Contact Center initiatives. This role will focus on building scalable, patient/member-centric solutions that enhance customer experience, improve agent efficiency, and streamline healthcare operations. The LSA will set architectural standards, enforce best practices, and ensure high-quality, maintainable delivery.

Key Responsibilities:

• Lead the architecture, design, and implementation of Pega solutions tailored for Healthcare Contact Center platforms.
• Define and enforce enterprise-level standards and best practices for Pega development.
• Collaborate with business stakeholders, product owners, and technical teams to design solutions that support member services, claims, eligibility, and care management interactions.
• Mentor and guide Pega developers; conduct code/design reviews and ensure adherence to best practices.
• Analyze and resolve performance issues, ensuring scalability and high availability.
• Stay updated with the latest Pega Customer Service for Healthcare framework and Contact Center capabilities.

Requirements:

• Pega Certified Lead System Architect (CLSA) certification is mandatory.
• 8+ years of experience in Pega PRPC development, including at least 2+ years as a Pega LSA.
• Strong expertise in Pega 8.x or later, with deep knowledge of Pega Customer Service for Healthcare.
• Experience implementing Healthcare Contact Center workflows (member inquiries, benefits, prior authorization, claims, appeals, provider interactions, etc.).
• Strong knowledge of Case Management, BPM, and Integration frameworks.
• Hands-on integration experience with REST/SOAP services, EHR/EMR systems, CRM, CTI (telephony), and healthcare data sources.
• Excellent communication, leadership, and stakeholder management skills.

Preferred Qualifications:

• Experience with US Healthcare Payer/Provider domain (Medicare, Medicaid, Commercial plans).
• Exposure to cloud platforms (AWS, Azure, GCP) and modern data/analytics integration in Contact Centers.
• Knowledge of regulatory compliance (HIPAA, PHI handling).