New Life Center

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People & Culture Director

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People & Culture Director Job Description

Position: People & Culture Director

Department: Administration

Reports to: Executive Director

FLSA Classification: Exempt

Summary

At New Life Center, we fully embrace the call of Jesus Christ to live and lead with compassion by providing care, stabilization, and Christian transformation to individuals experiencing homelessness and addiction. Since 1907, our employees and volunteers have faithfully served this mission in the Fargo community. As our ministry continues to grow, we are seeking a high-capacity, Christ-centered leader to serve as our People and Culture Director.

The People and Culture Director provides leadership for the full scope of Human Resources by connecting organizational strategy with day-to-day HR operations, including employee relations, recruitment, compensation, performance management, training and development, policy and compliance, and culture-building initiatives. Reporting to the Executive Director and serving on the Senior Leadership Team, this role helps shape organizational culture, strengthen leadership development, support staff growth and accountability, and advance initiatives that align with our Mission, Values, and Statement of Faith.

The People and Culture Director combines solid HR expertise with humility, wisdom, emotional intelligence, spiritual maturity, and a genuine love for people. The right candidate will thrive in this fast-paced, mission-driven environment while bringing both strategic leadership and hands-on operational support.

At New Life Center, our work is rooted in our Christian faith and driven by our mission to guide people experiencing homelessness or addiction toward holistic transformation through the love of Jesus. Every role contributes to this ministry and advances our shared vision. Our team members are followers of Jesus Christ, affirm our Statement of Faith, and demonstrate our BEACON values—Bring Your Best, Engage with Empathy, Act in Unity, Choose Humility, Offer Hope, and Never Stop Growing—in the way they serve guests, support one another, and represent New Life Center each day.

Essential Functions

Essential Function 1: People Strategy, Workforce Planning, and Organizational Alignment

  • Develop and execute HR and people strategies aligned with organizational priorities, growth plans, and ministry effectiveness.
  • Analyze current and future staffing needs to ensure organizational readiness, effective workforce planning, and adequate staffing levels.
  • Advise the Executive Director and leadership team on organization structure, talent development, succession planning, and staffing and retention strategy.
  • Ensure recruiting, staffing, onboarding, and retention systems effectively support operational and mission needs.

Essential Function 2: HR Operations, Employee Lifecycle, and Professional Development

  • Oversee HR operations, including recruitment, onboarding, performance management, employee relations, discipline, and separation processes.
  • Lead the organization-wide performance review and development process, ensuring timely completion, consistent documentation, and effective coaching conversations that drive accountability, growth, and alignment with organizational priorities.
  • Equip frontline leaders through consistent HR practices, employee relations training, proper documentation, accountability systems, and HR-related leadership coaching.
  • Oversee new employee onboarding, HR compliance training, employee relations education, and professional development systems that strengthen employee effectiveness, workplace consistency, and role-specific leadership capacity.
  • Collaborate closely with senior leadership to support broader organization-wide leadership development initiatives, ensuring HR expertise informs management development, workplace accountability, and employee relations while maintaining primary ownership of HR-specific training functions.
  • Ensure a high-quality, consistent employee experience across all stages of the employee lifecycle.

Essential Function 3: Legal, Regulatory, and Policy Compliance

  • Ensure compliance with all federal, state, and local employment laws and regulations.
  • Maintain and strengthen HR policies, procedures, and the Employee Handbook.
  • Lead investigations, manage HR-related risk, and provide guidance on complex employee matters.
  • Monitor employment trends and legal developments to proactively strengthen compliance and organizational readiness.

Essential Function 4: Culture, Engagement, Spiritual Leadership, and Employee Relations

  • Cultivate and strengthen a healthy, Christ-centered workplace culture aligned with New Life Center’s mission, Statement of Faith, and REAL values.
  • Lead employee engagement, communication, recognition, and workplace culture initiatives.
  • Oversee employee relations, conflict resolution, and performance concerns with wisdom, compassion, and accountability.
  • Model spiritual leadership and reinforce professional excellence, discipleship, and Christ-centered service throughout the organization.

Essential Function 5: HR Infrastructure, Systems, Budget, and Department Leadership

  • Oversee HR systems (Paycom), data integrity, reporting, and process improvement.
  • Manage compensation, benefits, leave administration, and HR operational systems in collaboration with Finance.
  • Develop and manage the HR department budget while ensuring strong stewardship of resources.
  • Supervise and develop HR team members while ensuring HR systems and infrastructure remain efficient, scalable, and aligned with future organizational growth.

ADA & Reasonable Accommodation

New Life Center complies with the Americans with Disabilities Act (ADA). Qualified individuals are considered for positions based on their ability to perform the essential functions of the job, with or without reasonable accommodation. Reasonable accommodations will be provided in accordance with applicable law unless doing so would cause undue hardship or pose a direct threat to safety.

Reports to Rob Swiers, Executive Director

This Job Description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by the Executive Director, the requirement for flexibility in helping others, or the highly valued team-oriented approach used for the overall benefit and success of New Life Center.

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