People & Culture Manager

Job Purpose

Manages the Club's human resources function across the employee lifecycle and supports a positive, high-performance and service-oriented workplace culture. The role oversees recruitment, employee relations, learning and development, performance management and HR operations in compliance with Singapore employment requirements.

Key Responsibilities

● Partner with Management and department heads on manpower planning, recruitment and talent management.

● Manage end-to-end recruitment including job advertisements, candidate screening, interviews, offers and employment documentation.

● Manage onboarding processes and ensure a positive employee experience from day one.

● Foster a positive workplace culture through employee engagement, recognition and initiatives that support employee satisfaction and well-being.

● Advise and support managers on employee relations, grievances, conflicts and disciplinary matters with discretion and professionalism.

● Develop and implement training and learning programmes to enhance employees' hospitality and service capabilities.

● Conduct training needs analysis and identify suitable external workshops, certifications and development opportunities.

● Develop on boarding and training materials and evaluate employee knowledge and service standards.

● Maintain accurate training records, monitor training outcomes and track employee development progress.

● Coordinate performance appraisal processes, including goal setting, performance reviews and employee development.

● Manage HRIS and time management systems to ensure accurate employee records and HR reporting.

● Support compensation, benefits and general HR administration.

● Develop and maintain HR policies and ensure compliance with the Singapore Employment Act and applicable employment requirements.

● Prepare HR reports and provide relevant HR updates and recommendations to Management.

Requirements

● Degree/Diploma in Human Resources, Business Administration or related discipline.

● 4–6 years of relevant HR experience, preferably in luxury hospitality, premium F&B or private clubs.

● Strong experience in recruitment, employee relations, onboarding, training and performance management.

● Good working knowledge of the Singapore Employment Act and employment practices.

● Strong communication, interpersonal and stakeholder management skills.

● High emotional intelligence, sound judgement and ability to handle confidential matters professionally.

Only shortlisted candidates will be invited for an interview.