People & Culture Manager | National Theatre

People & Culture Manager - National Theatre, London | Full Time

£50,000 + excellent benefits including healthcare, wellbeing support, generous annual leave, life assurance, meals on duty, and more.

We're looking for...

As the primary onsite People & Culture lead, the People & Culture Manager is responsible for managing the full employee lifecycle, with particular focus on employee relations, compliance, recruitment support and people processes. Operating autonomously, the role provides expert guidance to managers on people-related matters, ensuring informed decision making and the consistent application of company policies and employment legislation. The People & Culture Manager will play a key role in fostering a positive workplace culture, supporting employee engagement and wellbeing initiatives, and promoting equity, diversity and inclusion (EDI) across the business. The People & Culture will maintain strong relationships with the people teams across the National Theatre, Levy and KERB. The role will act as a trusted advisor and liaison across stakeholders, driving best practice, compliance and collaboration in people related activities.

We are Levy

We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.

Trusted by some of the world's most iconic stadiums, entertainment venues, and major events - from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London - we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

People & Culture Manager - The Role

Use bullet points to outline the core responsibilities. Focus on impact and active verbs such as:

• Lead the delivery of...
• Collaborate with the venue team to ensure...
• Maintain high standards of...
• Support operational planning for...

What we're looking for

Responsibilities

• Lead and manage employee relation matters, including disciplinary, grievance, absence, capability and performance management processes

• Conduct investigations and prepare case documentation and draft outcome letters collaborating with the regional HR specialists where required

• Provide coaching, guidance and support to managers on a broad range of people management matters

• Support organisational change activities, including consultations, restructures, post-TUPE integrations and wider structural change plan

• Oversee all aspects of the employee lifecycle from onboarding through to offboarding

• Coordinate recruitment activity across salaried and operational roles

• Manage induction and onboarding programme to ensure consistency, compliance and a positive employee experience

• Maintain accurate and up to date HR systems, employee records and personnel files in line with GDPR and company requirements

• Undertake local payroll administration processes and ensure accuracy of employee data

• Ensure compliance with UK employment legislation, company policies and HR best practices

• Lead local employee engagement, wellbeing and recognition initiatives

• Promote a positive, inclusive and respectful workplace culture

• Support EDI initiatives and champion inclusive working practices

• Drive employee feedback programmes and support communications across the business

Knowledge, Skills, Experience

• Previous experience in standalone People & Culture Advisor, Senior People & Culture Manager Advisor or People & Culture Manager role

• Strong employee relations expertise, with the ability to manage cases independently

• Good working knowledge of UK employment law and HR best practice

• Exceptional stakeholder management and influencing skills

• CIPD Level 5 qualification (or equivalent experience)

• Experience in hospitality, catering, leisure, retail or events environments with high-volume operational environments

• Experience supporting organisational change, restructures and TUPE related activities

Requirements

• Confident & Capable: Experienced HR professional able to work independently, manage priorities, and proactively lead all people-related matters

• Detail-Focused: Ensures compliance, accurate documentation, effective investigations, and robust HR administration

• Flexible & Agile: Thrives in a fast-paced environment, providing practical support and guidance across a diverse business

• Approachable & Collaborative: Builds trusted relationships with managers and stakeholders, supporting teams and aligning people practices across Levy, National Theatre and KERB

• Culture Driven: Passionate about developing people, driving engagement, wellbeing, inclusion, and creating a high-performing workplace culture

What you'll get in return

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences - and shape the future of hospitality.

Levy UK + Ireland is the sports and hospitality sector of Compass Group UK and Ireland. It is the market leader in the provision of legendary food and drink experiences at some of the UK and Ireland's most significant sporting, arena, and leisure venues. Through strong client partnerships, Levy UK + Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue.

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

Together, we create unforgettable experiences - and shape the future of hospitality.

Job Reference: com/0211/99418001/52843837/SU #LevyUK

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!