People & HR Operations Specialist - Italy
About ION
We are a Software Product Company with a global footprint in the FinTech sector. With more than 9,000 professionals across 30+ offices worldwide, we provide solutions combining trading and workflow automation, market data, and advanced business intelligence.
We are a Software Product Company with a global footprint in the FinTech sector. With more than 9,000 professionals across 30+ offices worldwide, we provide solutions combining trading and workflow automation, market data, and advanced business intelligence.
Role Overview
The HR Operations & Talent Support Specialist plays a key role in supporting the end‑to‑end employee lifecycle and the day‑to‑day execution of HR processes across the organization.
This role combines HR operations, talent acquisition support, data and reporting, and process automation, with a strong focus on accuracy, compliance, and employee experience. You will work closely with HR colleagues, hiring managers, and external partners, contributing to efficient and scalable HR operations while proactively improving processes through technology and AI‑driven tools.
Key Responsibilities
- Maintain and update employee data across HR systems, ensuring accuracy and GDPR compliance
- Support HR administration across the employee lifecycle, including contracts, payroll inputs, onboarding, transfers, and offboarding, in line with Italian labor law and CCNL
- Act as a first point of contact for employee inquiries, providing timely and service‑oriented HR support
- Assist with recruitment activities, including job postings, candidate screening, interview scheduling, and ATS management
- Coordinate with hiring managers, staffing agencies, and external partners
- Support compliance activities, reporting, and internal HR documentation
- Leverage AI and automation tools to streamline HR processes and improve operational efficiency
- Contribute to employer branding, engagement initiatives, and internal communications
- Collaborate cross‑functionally with internal teams across legal entities
Your skills, experience, and qualifications
- Master’s degree in Humanities, Digital Humanities, Economics, Law, or related fields
- 2–5 years of experience in an HR Generalist or HR Operations role
- Strong knowledge of Italian labor law and CCNL regulations
- Native Italian speaker with English proficiency (minimum B2)
- Hands‑on experience with HRIS platforms (e.g. Workday, SAP SuccessFactors, Zucchetti, or similar)
- Strong analytical skills, with advanced Excel (pivot tables, lookup functions, Power Query)
- Experience with BI tools (Power BI, Tableau, Looker) for HR reporting and dashboardsFamiliarity with AI / LLM tools (e.g. ChatGPT, Copilot, Claude) and interest in applying them to HR workflows
- Organized, detail‑oriented, and comfortable working in a fast‑paced, service‑driven environment
Pursuant to Italian Law (L.68/99), candidates registered on the disability list will be given priority. Only candidates meeting the selection criteria will be contacted. Please apply only if you currently hold full legal right to work in Italy.
As published by lever
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Portfolio URL, Other website
- How does relocating to this role's location fit into your long-term career goals? choose one
- Do you have any previous experience living, working, or any connections related to this area? choose one
- Do you think this area could offer services aligned with your lifestyle? choose one
- Have you identified the strengths and weaknesses of this area? Do you have a plan to address them? choose one
- University (Name, Location)
- Expected or achieved marks yes / no · optional
- Latest degree type (currently enrolled, achieved or expected) choose one · optional
- Year of graduation
- Have you ever had academic or working experiences abroad? choose one
- How many years of relevant working experience do you have for this role? choose one
- For how many years have you been studying? Ensure to include both years for completed degrees and ongoing one, rounding to the highest digit (e.g. if the BA took 3.5 years, round to 4) yes / no · optional
- When would you be available to join? written answer
- You spend 3 hours weekly answering repetitive employee questions about company policies. How do you address this? choose one · optional
- You use an AI tool to draft a response about overtime compensation under the CCNL Metalmeccanici. The output looks correct and well-structured. What do you do next? choose one · optional
- An employee claims entitlement to additional leave for a personal situation you've never encountered. What do you do? choose one · optional
- Your manager asks you to understand why employee absenteeism has increased in the last 6 months. How do you approach it? choose one · optional
- An employee is upset because they believe their payslip contains an error. After checking, the payslip is correct — they misunderstood a provision. How do you handle it? choose one · optional