People Manager, US Field Team (HR & Payroll)

People Manager, US Field Team (HR & Payroll)

Our brand ambassadors are the face of the brands we represent in hundreds of stores every month. This role is the person they rely on: the one who hires them, helps them succeed, solves their problems and makes sure they’re paid right. We’re a California-based in-store sampling agency with 130+ part-time brand ambassadors, growing into new states, and we’re looking for a people-focused operator to own HR and payroll for our field team.

Responsibilities:

Interview and onboard new hires.
Audit timesheets against shift schedules, to the minute, including breaks.
Run payroll in Gusto.
Resolve Gusto, payroll tax, and paycheck questions.
Handle employee requests, paperwork, and compliance tasks.
Take calls with employees to work through conflicts, performance issues, and in-store problems.
Coach employees on how to handle conflicts and performance issues.
Cover the employee support line as needed.

Why you’ll like this role:

Real ownership. You’ll be the go-to person for a field team of 130+ and growing, and your work directly shapes their experience.
Direct access to leadership. You’ll work closely with the owner on a small, fast-moving team. Your ideas get heard and put to work quickly.
Room to grow. We’re expanding into new states, and this role can grow into leading the people function across regions.
Modern tools. We build our own software and keep automating the busywork, so you can focus on people.
Long-term role. Full-time, stable work paid in USD, with a team that values reliability and loyalty.

Requirements:

Near-native spoken and written English for phone and Zoom calls with US employees.
2+ years in HR, payroll, or HR support for US employers.
Proficiency with Gusto or similar US payroll software.
Working knowledge of US payroll basics, including W-4s, withholding, final pay, and breaks.
Meticulous attention to detail and documentation.
Calm, warm, and firm demeanor in difficult conversations.
Reliability and self-direction in following processes and closing the loop.
Experience at a payroll, PEO, accounting, or HR-services firm is a plus.
Experience with California employment regulations is a plus.

Details:

Full-time, remote, contractor position.
Works US Pacific business hours, with occasional weekend coverage.
Based in Latin America. Mexico, Colombia, and Central America preferred for time zone overlap.
Monthly rate of $1,500 to $2,000 USD based on experience.

Location: Remote - Argentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Uruguay

Skills required for this job:

• Human resources (HR)
• Payroll