People Operations Analyst, APAC

Purpose of the Role
Provide quality HR processing support by attending to and processing colleagues’ requests as assigned accurately and in a timely manner, resolving issues and enquiries, and escalating operational issues to the relevant parties for resolution.

Performs HR operational tasks that include personnel data administration, organization data maintenance, claims verification and attendance data administration.

Accomplishes special project results by identifying opportunities for continuous improvement and delivering value added services to the organization.

Coach team members on issues, solutions, communications, planning and case management.

Key Responsibilities

Management of our HR ticketing systems by responding / attending to the request in line with the agreed SLAs
Process enquiries and requests by applying our HR standard operating procedures in compliance with country rules
Process in-scope transactional tasks with regards to employee data maintenance, hierarchy position maintenance, attendance data maintenance, claims and vendor invoice verification
Maintain effective document management for employee documents / records in an accurate and organized manner in line with local data protection legislation
Collaborate with Pay & Rewards team on employee movements relating to but not limited to: benefit updates or changes, payroll processes, compensation cycles
Support Pay & Rewards team on HR audits aiming to keep integrity and accuracy
Verify and resolve discrepancies by collecting and analyzing employee information and confirm discrepancies with Team Lead and/or HRBPs/HR Advisors
Alert and escalate unresolved operational issues or discrepancies to Team Leads for actions and resolutions in timely manner, to ensure data discrepancies are rectified immediately
Work in collaboration with other team members to establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all colleagues’ requests in a professional manner
Maintain high standard service mindset and good relationship with stakeholders to ensure high quality HRA services are provided consistently
Contribute to the operational process improvement activity by providing support to the Team Lead in any continuous improvement initiatives including system and functional testing work
Actively participate in internal training, knowledge sharing sessions, workshops and discussions amongst team members
Reviews records for completeness, admissibility or eligibility in accordance with regulations
Contributes to team effort by accomplishing related results as needed
To contribute towards the successful implementation and completion of identified projects in a lead or supporting role
To assist with the monitoring of effectiveness of systems, processes and policies used within the team to ensure that appropriate legislation is being complied with
To ensure that confidentiality and data protection requirements are maintained and adhered to
Where necessary, to provide back up support to other team member as and when necessary, based on business needs
To ensure transactions are processed according to the relevant Standing Operating Procedures and Work Instructions
Support the HR team with any adhoc projects (if any)

Knowledge, Skills + Experience

Minimum of 3 years of HR working experience preferably in shared service or outsourcing environment
Familiar working with Dayforce or any other HRMS system
Good customer-service skills with an ability to handle multiple transactions and requests
Preferably with experience processing outsourced HR for different countries
Experience working in large, diverse teams
Flexible approach to work, with the ability to challenge the status quo
Highly meticulous

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