People Operations Manager

• Provide operational oversight for the offshore EXL team, actively allocating workloads, steering day-to-day priorities, and ensuring rigorous performance standards across all geographies
• Monitor and uphold HR data compliance, ensuring continuous adherence to GDPR regulations and data privacy standards across all records
• Leverage HR data and Management Information (MI) to generate actionable insights that directly inform the People agenda and executive decision-making
• Partner with outsourced providers to resolve operational challenges, actively monitoring SLAs and KPIs to secure high-quality service delivery and commercial value for money
• Oversee and govern all audit actions for the People team, driving remediation efforts to ensure the prompt and thorough closure of all findings
• Support broader operational resilience priorities, including the coordination, monitoring, and execution of business continuity plans alongside ad hoc governance projects
• Direct the annual HR budget planning cycle, coordinating resource allocation and financial forecasting across the department
• Lead the People team in upholding strict SOX compliance, embedding robust internal controls and audit readiness across all HR workstreams
• Act as the primary system administrator for our HRIS (Oracle), championing data integrity, optimising system functionality, and establishing best practices for data management
• Lead benefits processes and annual renewals
• Assist with general employee queries and general benefits administration (pension, PMI, life assurance, benefits)
• Continuously review benefit offering and ensure we are providing competitive, market-leading benefits to Convexians
• Responsible for ownership and coordination of benefits data audits
• Manage the annual flexible benefits enrolment window
• Manage end to end monthly payroll processes across various territories in partnership with offshore HR Operations team
• Maintain and uphold established SOX-compliant processes and audit standards across all HR operations while identifying opportunities to increase efficiency

Benefits

• Birthday Leave
• Life Assurance Cover
• 10% Employer Pension Contribution
• Group Income Protection
• Annual Health Check
• 30 days Annual Leave
• Private Health Insurance Medical Cover
• 10 days of help with care (elder/ childcare) through Bright Horizons
• Give as You Earn
• Cycle to Work
• 3 days of Volunteer Leave each year
• Season Ticket Loan

• Culturally astute and able to collaborate well with the offshore teams
• Several years in a similar role, experience with employee benefits is advantageous
• Ability to problem solve using sound and accurate judgement
• Integrity and ability to handle highly confidential information
• Excellent organisational skills and demonstrated ability to prioritise work activity
• Robust analytical capabilities to solve complex problems and may have experience in automating operational activity, reporting and analysis all while maintaining strong attention to detail
• Highly collaborative with the ability to partner across Convex for project based work and to clearly communicate with employees on benefits related topics
• Experience in managing HRIS platforms (our chosen platform is currently Oracle HR) and generally technology savvy
• Excellent oral and written communication skills