People Operations Specialist
As People Operations Specialist you are a key member of the people team focusing on staffing and employee relations whilst supporting with recruitment, and learning and development.
This role works closely with operational teams—General Admission / Retail, Premium / Hospitality, Logistics and Culinary—to understand event resourcing needs and ensure labour is effectively planned and delivered in line with productivity and budget targets.
This role is the first point of contact for a large casual workforce to resolve any queries, provide support where necessary and ensure they have a great experience whilst working with us.
Workforce Management
- Create and maintain staff rosters and schedules for events using a time and attendance system (Humanforce).
- Adjust schedules as necessary to meet staffing requirements.
- Support with addressing payroll queries
Event-Day People Operations
- Deliver the event-day procedures for staffing operations, including accreditation, uniform distribution, time & attendance capturing, and distribution to work areas.
- Ensure that team members adhere to all regulations, venue policies and protocols throughout the event.
- Providing welfare support to casual team members where necessary.
- Deliver on-site reward and recognition initiatives.
Data & Reporting
- Complete accurate and time-efficient reports, including timesheets and attendance.
- As required, analyse system data, conducting regular audits to identify and address any discrepancies or inconsistencies.
Employee Relations
- Support team members with any queries they may have whilst fostering a positive work environment.
- Support with ER case work as required.
Recruitment
- Play an active role in the recruitment and onboarding of team members, including the support of recruitment events.
Training & Development
- Assist the Training & Development team to coordinate training sessions, workshops and other learning opportunities to enhance skills and performance.
Audits & Compliance
- Support to ensure compliance with UK employment law , company policies and industry regulations, updating policies where necessary.
Communications
- Monitor the People Operations mailbox, ensuring queries are answered with accuracy and in a timely manner.
- Communicate with team members with compassion, honest and empathy
Culture
- Actively contribute to building a culture that champions diversity, inclusion, and wellbeing.
- Proven experience in staff scheduling or workforce planning, ideally within hospitality, events, or a casual labour environment.
- Proficient in using workforce management or time & attendance systems (e.g. Humanforce.).
- Excellent organisational skills with the ability to manage high-volume rostering, respond to last-minute changes, and remain calm under pressure.
- Strong communication skills, with the ability to respond to queries from a large and diverse casual workforce with empathy, clarity, and professionalism.
- Basic understanding of payroll processes, including timesheet validation and query resolution.
- Confident using MS Office, especially Excel, and comfortable working with data.
- Demonstrated commitment to inclusivity, welfare and staff engagement, including experience supporting reward and recognition activity or wellbeing initiatives.
- Willing and able to work flexibly, including evenings and weekends, in line with event schedules.
- Private Medical Insurance (Vitality) – including Virtual GP access and rewards
- Group Life Assurance – 4x salary paid to your nominated beneficiary
- Birthday Day Off – an extra day to celebrate
- Complimentary Meals on Shift – breakfast, lunch, fruit and hot drinks
- Access to discounted Tickets at Co-op Live subject to availability
- Employee Assistance Programme & Wellbeing Platform – including counselling support
- Employee Discounts Platform (Blackhawk) – cashback and savings across major retailers
- Company Pension Scheme
- Generous Holiday Allowance – plus bank holidays
- Career Development Opportunities – with progression across the campus